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Melbourne secures new Sales & Marketing Global Player

Melbourne secures new global Sales & Marketing provider

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Melbourne has secured a new global Sales & Marketing provider with support from the Victorian Government.
Why measuring call centre agents on the number of calls handled is wrong

Why measuring call centre agents on the number of calls handled is wrong

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We explore why measuring call centre agents on the number of calls handled is the wrong approach backed up by some basic maths and call centre management techniques.

News from the Web

The Latest Local CX & Contact Centre News

Workplace ideas for Halloween to boost team engagement

Looking for some workplace ideas for Halloween? With Halloween fast approaching this year on Tuesday...

Concentrix announce Scholarship Winners

Concentrix has announced the winners of the Concentrix Unitec Leadership Success Scholarship, in partnership with...

Livepro announce 2017 Knowledge Management Excellence Award winners

Industry heavyweights alongside local government have been crowned the best in Customer Service Knowledge Management Spanning...

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Editors Pick

Why the AHT metric should be extinct

In what’s looking to be a mini-series of articles on productivity in Contact Centres –...

One role has the biggest influence on customer experience

Who has the greatest influence on the customer's experience in those key moments of truth...

The future of CX – 6 Gold Nuggets for success

The future of CX - 6 Gold nuggets for success Recently I had the pleasure of attending an...

10 leadership tips – for leaders new and old!

We've said it plenty of times before that contact centres provide some amazing career opportunities....

Does a call centre country location really matter?

Does a call centre country location really matter? Last week I was interviewed by A Current...