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4 Essential Tips when implementing live chat

Implementing live chat - 4 Great tips! Of the numerous channels used to deliver customer service nowadays, live chat consistently leads with customers. An ATG Global...

Five Tips for Effective Training in Contact Centres

  Five Tips for Effective Training in Contact Centres That old adage “train them, don’t blame them” is a sound concept in theory, because no-one sets...

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Customer Experience – Calling B*llsh*t

Customer Experience - Calling B*llsh*t So much is written about customer experience. I can't think of...

Is Artificial Intelligence really needed to improve your CX?

Artificial Intelligence. It seems to occupy every other article on customer experience and contact centres....

The fallout from the CallActive Liquidation continues

The fallout from the collapse of Melbourne and Wellington based call centre outsourcer CallActive in...
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