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Do we still want humans in customer service

Do We Still Want Humans in Customer Service?

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Do We Still Want Humans in Customer Service?  In the quest to reduce costs, many organisations are automating customer service functions. But removing the human...
How your customer service job impacts a brand

Use the power wisely – How your customer service job impacts a brand

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With contact centres often the only touch point for dealing with customers, now more than ever that sole experience can define the customers entire...

News from the Web

The Latest Local CX & Contact Centre News

Concentrix announce Scholarship Winners

Concentrix has announced the winners of the Concentrix Unitec Leadership Success Scholarship, in partnership with...

Livepro announce 2017 Knowledge Management Excellence Award winners

Industry heavyweights alongside local government have been crowned the best in Customer Service Knowledge Management Spanning...

Auscontact 2017 QLD winners announced

The last of the 2017 Auscontact State Awards has been completed with the Auscontact 2017...

Upcoming Industry Events

Editors Pick

More Australian call centre jobs heading offshore

News is filtering in that insurance Australia Group (IAG), the owners of brands such as...

The future of call centre outsourcing in Australia

The sudden closure of Melbourne-based call centre outsourcer BMS Interactive last week took a lot...

The 15 best things about working in a call centre

For a lot of people the mere thought of working in a call centre is...

How to improve complaints handling in your call centre

We've pulled together the top tips on how to improve complaints handling in your contact...

Why Australian call centres are going offshore

With the recent outcry of Insurance Australia Group's decision to send their call centre jobs...