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Looking for some workplace ideas for Halloween? With Halloween fast approaching this year on Tuesday October 31 its a great time to get your workplace involved...
Tech-driven changes in customer preferences has meant that Australian service organisations, such as contact centres, are expecting to increase their analytics investment (48%) and AI...
Save time and digest all the key take aways from the Contact Centre Summit 2017 recently held in Melbourne in under 5 minutes!
Do We Still Want Humans in Customer Service? In the quest to reduce costs, many organisations are automating customer service functions. But removing the human...
With contact centres often the only touch point for dealing with customers, now more than ever that sole experience can define the customers entire...
The ATO has just announced $285M of call centre outsourcing contracts after a finalising their recent procurement process. The contracts are for the period...
Key Learnings from the 2017 Government Contact Centre Summit - Day One A couple of weeks ago I had the great pleasure of chairing the 17th Government...
5 ways to reduce office interruptions With more companies opting for open plan style offices, more interruptions are happening in the workplace. In fact, in a recent...
Concentrix has announced the winners of the Concentrix Unitec Leadership Success Scholarship, in partnership with Unitec Institute of Technology. This scholarship programme, launched in June...
They say sitting is as bad as smoking and if there's something we typically do a lot of in a call centre its sitting...
The contact centre industry is normally in a state of flux – change is the only constant, even if it’s not apparent at the...
Industry heavyweights alongside local government have been crowned the best in Customer Service Knowledge Management Spanning over July and August 2017, the six national winners...
Contact Centre Future Leaders Mentoring Program Great to see the launch of a new initiative for the industry, especially for those looking to make a...
The last of the 2017 Auscontact State Awards has been completed with the Auscontact 2017 QLD winners announced celebrating the best of the Queensland contact centre...
Congratulations to all participants and the winners of the 2017 Government Contact Centre Awards that were announced as part of the IQPC Government Contact...