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Welcome to our Article Archives where you will find all our articles, Press Releases etc. Just search by category and don’t forget you can also search by any term in our Search box.

speak the same language as your customers

How to speak the same language as your customers

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Do you train your employees to talk to customers in company language or in customer language? Did you realise that your company has a language?...
Concentrix announce acquisition & mid-year update

Concentrix mid year review 2017

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Concentrix's Country General Manager (Australia & New Zealand) Peter Monk has released his mid-year review including Concentrix's recent acquisition of Tigerspike. Tigerspike is a high-value...
SA Auscontact Winners 2017

2017 Auscontact Award winners announced for South Australia

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Its that time of the year when the state Auscontact Awards are being rolled out across the country. This time South Australia was the...
the difference between a bot and virtual assistant

What’s the difference between a bot and virtual assistant?

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What's the difference between a bot and virtual assistant? Chatbot – what a buzzword! They are everywhere, and it’s getting harder and harder to understand...
Press Release Customer Experience in Banking 550x375

Customer Experience in Banking 2017

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Australian Customers Prefer Digital-First Approach to Banking Services Sydney, Australia, August 10, 2017 – Australian customers would prefer to resolve their basic banking issues without having...
3 Advantages of Automation in Creating a Good Customer Experience

3 Advantages of Automation in Creating a Good Customer Experience

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3 Advantages of Automation in Creating a Good Customer Experience Nowadays, people are accustomed to getting what they want/need fast and more efficiently. That is...
Should you risk outsourcing sales to grow your business

Should you risk outsourcing sales to grow your business?

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Whenever a business is driven by its number of sales, how to generate those sales is an issue of prime concern in the long...
3 Myths About Visual IVR's

3 Myths about Visual IVR

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3 Myths about Visual IVR Today, with over 1 billion smart phones users worldwide and growing, regular voice phone calls are slowly being replaced in...
Avaya make two big announcements

Avaya makes two big announcements

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As we reported early this year Avaya filed for bankruptcy under Chapter 11 of the US Bankruptcy code. Fast forward to today and there has...
What is Web Voice Synchronisation (WVS)?

What is Web Voice Synchronisation (WVS)?

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Imagine a world where your call centre staff could read your customers’ minds. Just think of what your staff could do if they knew exactly...
What's missing from most sales call centre training programs

What’s missing from most sales call centre training programs?

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What's missing from most sales call centre training programs? Imagine your first day in your new sales call centre job. Your induction training would probably consist...
6 Tips when starting a new call centre job

6 Tips when starting a new call centre job

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6 Tips when starting a new call centre job The first few days in a new job are always stressful, let alone when its a...
How to stop charity telemarking calls

How to stop telemarketing calls in Australia

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How to stop telemarketing calls A recent study by Choice has revealed something that most of us already know - we don't like getting unsolicited...
More call centre games to boost performance

3 more call centre games to boost performance

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You can get stale slaving away in any work environment so why not spice things up a bit with some call centre games that can...
Quality Connex announce four new appointments

Quality Connex announces four new appointments

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Press Release: Quality Connex supports growth ambitions with new appointments Quality Connex is delighted to welcome four new team members to the business supporting the long-term...
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