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Do you train your employees to talk to customers in company language or in customer language? Did you realise that your company has a language?...
Concentrix's Country General Manager (Australia & New Zealand) Peter Monk has released his mid-year review including Concentrix's recent acquisition of Tigerspike. Tigerspike is a high-value...
Its that time of the year when the state Auscontact Awards are being rolled out across the country. This time South Australia was the...
Australian Customers Prefer Digital-First Approach to Banking Services Sydney, Australia, August 10, 2017 – Australian customers would prefer to resolve their basic banking issues without having...
3 Advantages of Automation in Creating a Good Customer Experience Nowadays, people are accustomed to getting what they want/need fast and more efficiently. That is...
Whenever a business is driven by its number of sales, how to generate those sales is an issue of prime concern in the long...
As we reported early this year Avaya filed for bankruptcy under Chapter 11 of the US Bankruptcy code. Fast forward to today and there has...
Imagine a world where your call centre staff could read your customers’ minds. Just think of what your staff could do if they knew exactly...
What's missing from most sales call centre training programs? Imagine your first day in your new sales call centre job. Your induction training would probably consist...
6 Tips when starting a new call centre job The first few days in a new job are always stressful, let alone when its a...
How to stop telemarketing calls A recent study by Choice has revealed something that most of us already know - we don't like getting unsolicited...
You can get stale slaving away in any work environment so why not spice things up a bit with some call centre games that can...
Press Release: Quality Connex supports growth ambitions with new appointments Quality Connex is delighted to welcome four new team members to the business supporting the long-term...
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