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Welcome to our Article Archives where you will find all our articles, Press Releases etc. Just search by category and don’t forget you can also search by any term in our Search box.

workplace ideas for Halloween

Workplace ideas for Halloween to boost team engagement

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Looking for some workplace ideas for Halloween? With Halloween fast approaching this year on Tuesday October 31 its a great time to get your workplace involved...
Investment in analytics and AI on the rise in Australian contact centres

Investment in analytics and AI on the rise in Australian contact centres

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Tech-driven changes in customer preferences has meant that Australian service organisations, such as contact centres, are expecting to increase their analytics investment (48%) and AI...
Key takeaways from the Contact Centre Centre Summit 2017

Key Takeaways from the Contact Centre Summit 2017

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Save time and digest all the key take aways from the Contact Centre Summit 2017 recently held in Melbourne in under 5 minutes!
Do we still want humans in customer service

Do We Still Want Humans in Customer Service?

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Do We Still Want Humans in Customer Service?  In the quest to reduce costs, many organisations are automating customer service functions. But removing the human...
How your customer service job impacts a brand

Use the power wisely – How your customer service job impacts a brand

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With contact centres often the only touch point for dealing with customers, now more than ever that sole experience can define the customers entire...
ATO announces $285M of call centre outsourcing contracts

ATO announces $285M of call centre outsourcing contracts

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The ATO has just announced $285M of call centre outsourcing contracts after a finalising their recent procurement process. The contracts are for the period...
Key Learnings from the 2017 Government Contact Centre Summit

2017 Government Contact Centre Summit Day One recap

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Key Learnings from the 2017 Government Contact Centre Summit - Day One A couple of weeks ago I had the great pleasure of chairing the 17th Government...
5 Ways to reduce office interruptions

5 Ways to reduce office interruptions

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5 ways to reduce office interruptions With more companies opting for open plan style offices, more interruptions are happening in the workplace. In fact, in a recent...

Concentrix announce Scholarship Winners

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Concentrix has announced the winners of the Concentrix Unitec Leadership Success Scholarship, in partnership with Unitec Institute of Technology. This scholarship programme, launched in June...
5 Leg exercises you can do at your call centre desk

5 Leg exercises you can do at your call centre desk

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They say sitting is as bad as smoking  and if there's something we typically do a lot of in a call centre its sitting...
Why lean and agile principles into contact centres is a good thing

Implementing lean and agile principles into contact centres

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The contact centre industry is normally in a state of flux – change is the only constant, even if it’s not apparent at the...
Livepro announce 2017 Knowledge Management Excellence Award winners

Livepro announce 2017 Knowledge Management Excellence Award winners

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Industry heavyweights alongside local government have been crowned the best in Customer Service Knowledge Management Spanning over July and August 2017, the six national winners...
Contact Centre Future Leaders Mentoring Program

Contact Centre Future Leaders Mentoring Program

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Contact Centre Future Leaders Mentoring Program Great to see the launch of a new initiative for the industry, especially for those looking to make a...
Auscontact 2017 QLD winners announced

Auscontact 2017 QLD winners announced

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The last of the 2017 Auscontact State Awards has been completed with the Auscontact 2017 QLD winners announced celebrating the best of the Queensland contact centre...
2017 Government Contact Centre Award Winners

2017 Government Contact Centre Award Winners

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Congratulations to all participants and the winners of the 2017 Government Contact Centre Awards that were announced as part of the IQPC Government Contact...
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