Our audience comprises of a variety of different levels who work in the CX & Contact Centre industry. Originally launching in 2011, the website operated in a part time capacity building a small, but loyal following of key contact centre industry followers.
In January 2016 Contact Centre Central became a full time venture and with it, a new website. Throughout 2016 with new content almost daily, and a focus on paid and organic marketing our growth has increased over 300% with our audience in September 2017 now totalling over 26,000 CX and Contact Centre professionals across all our Social Media channels.
With great content and a good reputation we were thrilled to win the 2016 Industry Champions award for Australia as the most trusted contact centre company in Australia – awarded by Contact Center World, the Worlds biggest Contact Centre Association.
In April 2017 we released our new website (you’re on it now!) designed to further enhance our position as the #1 Free resource for CX Professionals.
A more detailed overview of our channels, and audience demographics are below.