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Contact Centre Consultants

Search below for Contact Centre consultants, CX consultants and Call Centre consultants who are experts in the CX/Contact Centre and Customer experience industry with a particular focus and experience servicing Australian and New Zealand businesses.

"If you think its expensive to hire a professional, wait till you hire an amateur!"

Please note only paid listings are eligible for our 'search by skill' categories.

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Athena Management Consulting is a boutique firm with a team of passionate contact centre specialists, who all have decades of ‘real-world’ experience in the industry, having held operational, strategic and leadership roles.

We deliver tangible recommendations and practical solutions that enable our clients to meet their objectives – whether that’s to lower cost, improve employee engagement, drive better customer satisfaction or all of the above!

Our team works hand-in-hand with yours to identify, enable and support the delivery of exceptional outcomes for your team, your business and your customers.


Leverage Sales Coaching works with business owners, executives, and sales managers to improve leverage of sales leadership to increase revenue.


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With a wealth of experience in working with small to medium and large organisations to address their contact centre challenges, we can assess your current environment and provide business and technology solutions, determine areas for improvement and where appropriate scope an enhanced solution.


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Smart sourcing for sales, service and back office! Matchboard finds the right suppliers to meet your sales, service and back office needs. It’s fast, simple… and free.


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Aligning organisational strategy with operational performance around the customer experience is not easy. Executing correctly leads to customer growth, increased business profits and a culture of success. Talk to award winning CX-Expert, Steven Brett.


Snapshotz Online, is a web based customer service assessment and benchmarking tool. We provide two key consulting services to either conduct audits on your behalf for complete independence or post audit consulting to support diagnosis and rectification of performance issues.

 


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Exceed Global (formerly Villani Consulting) has four business offerings – Consulting, Resourcing (permanent and contract), Training, and Coaching. Customer driven, with experience in all industry verticals, Exceed works in partnership with you to deliver excellence and leverage best practices.


MindTribes works with both Australian and Multinational corporates to develop Intercultural Business Capability. Our differentiator is that we don’t just focus on cultural training.  We focus on operational and business performance when two or more foreign climates come together.  


We work with contact centre operations teams to transition from a traditional model to an innovative operating model based on the principles of Agile, Lean and Systems thinking.


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We are technology and operational experts, but not technology geeks. Our Consulting offerings consist of; benchmarking, health checks, operational and technology roadmaps and strategies and assistance with RFP’s.


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Fifth Quadrant delivers an unrivalled level of knowledge, subject matter expertise, data and proprietary methodologies to ensure organisations have highly effective customer experience strategies, models, operations, management and leaders.

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BBB Advisory provide a range of consultancy services to help businesses and individuals develop, optimise and execute their customer experience strategy. The team consists of highly skilled practitioners located across Australia for short or long term engagements.

 


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Greg Bailey Consulting (GBC) is a boutique consulting firm, specialising in the fields of contact centre management and service delivery. We have delivered outcomes for our clients including significant improvements in customer satisfaction and substantial reductions in operating costs.


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Neural Networks Consulting is a recognised business strategy, leadership training, sales force development and training company with unmatched experience in Behavioural science, Mindshift Technologies and courses such as NLP, EQ and more with extensive experience in contact centres.


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