Contact Centre Consultants
Search below for Contact Centre consultants, CX consultants and Call Centre consultants who are experts in the CX/Contact Centre and Customer experience industry with a particular focus and experience servicing Australian and New Zealand businesses.
"If you think its expensive to hire a professional, wait till you hire an amateur!"
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Concentrix Consulting leverages its deep contact centre expertise to help organisations attain results by addressing their customer engagement concerns and priorities.
We focus our expertise on three key business priorities:
- Customer Experience: now a primary competitive battleground for organisations seeking to connect with their customers, differentiate their products from their competition, and capture additional revenue.
- Channel Optimisation: Rising customer expectations for a seamless cross-channel experience has created challenges for many organisations as they seek to deliver consistent, integrated, and cost effective interactions.
- Operational Excellence: Simplification of internal operations, allows organisations to reduce costs, and maximize the value of every customer interaction.
Our practitioners have an average of over 25 years of experience. This expertise allows us to assess, design, and implement innovative, practical solutions producing significant results.
LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels. With any of our transformation programs your company sales or service offering will be reporting higher levels of customer satisfaction or transformed sales results for 20% less cost within months without investing in technology.
LimeBridge Australias proven methodology or research, design and implementation provides a multi-dimensional view of how you deliver your customer experiences. For further details please visit our website.
Need to improve the capability of your team leaders and consultants to significantly increase your inbound sales conversion? At Five Degrees Consulting we have a proven and powerful mechanism developed over more than 23 years working with inbound sales contact centres, to change the behaviours of your contact centre staff and their managers to influence buying behaviour in those key moments of truth.
Our independent and objective measurement, training and coaching solution will help your people evolve their performance in a supported coaching environment in order to achieve outstanding business outcomes and to create strong customer advocacy for your people and your brand. If you wish to create a world class customer-centric, coaching based sales culture, contact Simon at Five Degrees now.
People are still the heart and soul of every business.
Surprisingly many organisations spend little time or energy ‘making their people better’. At Nathan Burke Consulting we provide practical programs and solutions designed to enhance your people, which will in turn enhance your product, which in turn will satisfy your customers.
Whether this involves ensuring you understand how to work as a team, designing the culture you need to succeed or building resilience in high pressure environments, the question is can you afford not to ‘make your people better’?
At TeleTech, we speak to more than 2 million Australian and New Zealand consumers every week. Weve successfully partnered with Australia and New Zealand #1 airline, telecommunications, media, financial services, retail, and energy/utility brands since 1996 who’ve leveraged our investments in sales growth services, customer care, marketing and omni-channel capabilities that surround and strengthen our traditional customer care BPO business.
Our delivery centres in Sydney, Central Coast NSW, Melbourne, Auckland & the Philippines, provide brands with the insights, tools, and capabilities they need to drive faster business results, increased ROI.
Established in 2003, Contact Centre Action is a vendor-independent consultancy specialising in all aspects of contact centres.
With hands-on contact centre management experience, as well as extensive experience in all contact centre technologies, we are ideally placed to optimise the performance of your contact centre, reduce costs and improve the consistency and level of services experienced by your customers.
Operating Australia-wide, we have had the opportunity to work with small and large contact centres in every industry vertical.
Greg Bailey Consulting (GBC) is a boutique consulting firm, specialising in the fields of contact centre management and service delivery. We have delivered outcomes for our clients including significant improvements in customer satisfaction and substantial reductions in operating costs.
Smart sourcing for sales, service and back office! Matchboard finds the right suppliers to meet your sales, service and back office needs. It’s fast, simple… and free.
BBB Advisory provide a range of consultancy services to help businesses and individuals develop, optimise and execute their customer experience strategy. The team consists of highly skilled practitioners located across Australia for short or long term engagements.
Exceed Global (formerly Villani Consulting) has four business offerings – Consulting, Resourcing (permanent and contract), Training, and Coaching. Customer driven, with experience in all industry verticals, Exceed works in partnership with you to deliver excellence and leverage best practices.
With a wealth of experience in working with small to medium and large organisations to address their contact centre challenges, we can assess your current environment and provide business and technology solutions, determine areas for improvement and where appropriate scope an enhanced solution.
Aligning organisational strategy with operational performance around the customer experience is not easy. Executing correctly leads to customer growth, increased business profits and a culture of success. Talk to award winning CX-Expert, Steven Brett.
Snapshotz Online, is a web based customer service assessment and benchmarking tool. We provide two key consulting services to either conduct audits on your behalf for complete independence or post audit consulting to support diagnosis and rectification of performance issues.
MindTribes works with both Australian and Multinational corporates to develop Intercultural Business Capability. Our differentiator is that we dont just focus on cultural training. We focus on operational and business performance when two or more foreign climates come together.
Neural Networks Consulting is a recognised business strategy, leadership training, sales force development and training company with unmatched experience in Behavioural science, Mindshift Technologies and courses such as NLP, EQ and more with extensive experience in contact centres.
We are technology and operational experts, but not technology geeks. Our Consulting offerings consist of; benchmarking, health checks, operational and technology roadmaps and strategies and assistance with RFP’s.