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Livepro announce 2017 Knowledge Management Excellence Award winners

Livepro announce 2017 Knowledge Management Excellence Award winners

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Industry heavyweights alongside local government have been crowned the best in Customer Service Knowledge Management Spanning over July and August 2017, the six national winners...
Auscontact 2017 QLD winners announced

Auscontact 2017 QLD winners announced

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The last of the 2017 Auscontact State Awards has been completed with the Auscontact 2017 QLD winners announced celebrating the best of the Queensland contact centre...
2017 Government Contact Centre Award Winners

2017 Government Contact Centre Award Winners

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Congratulations to all participants and the winners of the 2017 Government Contact Centre Awards that were announced as part of the IQPC Government Contact...
Auscontact 2017 NSW winners

Auscontact 2017 NSW winners announced

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The Auscontact 2017 NSW winners have been announced celebrating the best of the New South Wales contact centre industry. Congratulations to the following winners: Customer Contact Professional: Lamya...
Auscontact 2017 WA winners

Auscontact 2017 WA winners announced

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The Auscontact 2017 WA winners have been announced celebrating the best of the Western Australian contact centre industry. Congratulations to the following winners: Customer Contact Professional:...
Victoria 2017 Auscontact Association winners

Auscontact 2017 Victorian Winners Announced

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Last night it was Victoria's turn to celebrate the best of the Victorian contact centre industry. Congratulations to the following winners: Customer Contact Professional: Victor...
SA Auscontact Winners 2017

Auscontact 2017 SA Winners Announced

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Its that time of the year when the state Auscontact Awards are being rolled out across the country. This time South Australia was the...
2017 Auscontact Awards now open

2017 Auscontact Awards are open

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If you are looking to give your career a boost and receive some well deserved recognition in the process then you should consider nominating...
Australian 2016 Customer Service winners

A complete list of 2016 Call Centre Industry Award Winners

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We've collated a complete list of all the Australian 2016 customer service award winners across all the various industry awards programs in Australia that...
Contact Centre Central wins 2016 Industry Champion Award

Contact Centre Central wins 2016 Industry Champion Award

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Contact Centre Central, a business supporting and promoting the Australian contact centre industry has been announced the winner of the 2016 Industry Champion Awards...
2016 Industry Champion winner!

2016 Australian Call Centre Industry Champion winner!

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It was an incredibly proud moment accepting the inaugural Australian Call Centre Industry Champion award, 2016 presented by Contact Center World at a gala...
changes to 2017 Auscontact Awards program

Big changes to 2017 Auscontact Awards program

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The 2017 Auscontact Awards will be dedicated to the Year of the Individual with only Individual Nominations for the 2017 Awards Season. Centre Awards will return for...
2016 Australian Service Excellence Award winners

2016 Australian Service Excellence Award winners

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In a gala event held at Crown Casino in Melbourne on 26 October 2016,  the 2016 Australian Service Excellence Award winners were announced by the...
ipSCAPE wins 2016 Frost & Sullivan award

ipSCAPE wins 2016 Frost & Sullivan Award

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Congratulations to Australian company ipSCAPE who recently were awarded the 2016 Frost & Sullivan award in the competitive Cloud Contact centre category. 1 October 2016 Australian...
2016 auscontact national award winners

2016 Auscontact National Award winners

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After a comprehensive judging processes that awarded the highest honour in the Australian contact centre industry at a state level, the respective state winners converged...
2016 customer innovation winners

Genesys announce 2016 Customer Innovation Award winners

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Genesys Announces Winners of Customer Innovation Awards at G-Force 2016 Customer Engagement Conference Eight global companies honoured for achieving exceptional customer experience and customer service...
2016 Auscontact National Award winners preview

2016 Auscontact National Award winners preview – who’s in the running?

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Each year the Auscontact Association host their annual awards program that provides the ultimate recognition for the Australian call centre industry's best individuals and...
2016 WA Auscontact Awards Winners

2016 WA Auscontact Awards Winners

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Each year the Auscontact Association conducts its annual awards program to recognise the best individuals and centres in the Australian Contact Centre industry. Through...

2016 NSW Auscontact Awards Winners

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Each year the Auscontact Association conducts its annual awards program to recognise the best individuals and centres in the Australian Contact Centre industry. Through...
2016 QLD Auscontact Awards Winners

2016 QLD Auscontact Awards Winners

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Each year the Auscontact Association conducts its annual awards program to recognise the best individuals and centres in the Australian Contact Centre industry. Through...
2016 Vic Auscontact Winners

2016 Vic Auscontact Awards Winners

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Each year the Auscontact Association conducts its annual awards program to recognise the best individuals and centres in the Australian Contact Centre industry. Through...
2016 SA Auscontact Winners

2016 SA Auscontact Awards Winners

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Each year the Auscontact Association conducts its annual awards program to recognise the best individuals and centres in the Australian Contact Centre industry. Through...

Best customer service companies Q4 2015-16

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Customer Service Benchmarking Australia (CSBA) have just released their Top Customer Service performers for Quarter 4 2015/16.  Each month they conduct Mystery Shopping calls to a...

Readers Digest 2016 Quality Service Awards winners

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Readers Digest have just announced the winners of the 2016 Quality Service Awards winners for Australia. Congratulations to the companies below: Accounting or Tax: Gold winner:...
awards trophy

A complete list of 2015 Call Centre Industry Award Winners

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Recognition in any industry is a great thing and as contact centres exist across a range of industry verticals, there are lots of ways to...
frost and sullivan 2015 awards

Frost & Sullivan 2015 Awards Winners Announced

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The Frost & Sullivan 2015 awards have been announced with a number of Contact Centre practitioners and providers recognised. Congratulations to Avaya, Stellar, Telstra and...
Auscontact Association

Auscontact Association 2015 award winners

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The Auscontact Association 2015 award winners have been announced. Congratulations to all the call centres and amazing individuals who have been recognised as being...
FuturePeople wins global award

FuturePeople wins global award

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In some amazing news for home grown talent, FuturePeople wins global award for the World's best call centre recruitment campaign announced in Las Vegas. FuturePeople, a contact...
Australia's best customer experience companies for 2014 have just been released

Australia’s best customer experience companies for 2014

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Australia's best customer experience companies for 2014 have just been released by Fifth Quadrant. CGU Insurance, Bupa, CBA, Coles, RSPCA and AGL are among those...
Australia Contact Centre Applications Vendor of the Year 2014

Australia Contact Centre Applications Vendor of the Year 2014

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Frost & Sullivan announce Interactive Intelligence as the winner of "Australia Contact Centre Applications Vendor of the Year 2014" in their Australia Excellence awards. The...
2014 Auscontact National Award Winners Announced

2014 Auscontact National Award Winners Announced

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After several months of intense deliberation and State Award ceremonies celebrated across the nation, the inaugural 2014 Auscontact State Award winners converged at the...
2014 CRM Contact Centre Awards

2014 CRM Contact Centre Awards

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650 people attend New Zealand Contact Centre Awards - get the run down on Contact Centre Central.
Spark Digital won three awards at 2014 Frost & Sullivan Awards

Spark Digital won three awards at 2014 Frost & Sullivan Awards

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Spark Digital won three awards at 2014 Frost & Sullivan Awards that was announced at the 2014 New Zealand Growth, Innovation, and Leadership (GIL) Congress...
Fair Work Ombudsman's call centre

Fair Work Ombudsman’s call centre wins award

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The Fair Work Ombudsman's call centre handling their Infoline has been recognised in the recent Government Contact Centre Excellence Awards in the under 30...
The Auscontact Association has announced that Transperth wins Contact Centre of the Year Award in WA for 2014.

WA’s Transperth wins Contact Centre of the Year Award

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The Auscontact Association has announced that Transperth wins Contact Centre of the Year Award in WA for 2014.  The Centre is managed by Serco...
Vodafone Qatar sets new record at Insights Call Centre Awards 2014

Vodafone Qatar sets new record at Insights 2014 Call Centre Awards

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Vodafone Qatar sets new record at Insights 2014 Call Centre Awards held in Dubai by winning 8 Call Centre Awards. The company also took...
Writing on clipboard

2014 Auscontact award judging has commenced

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2014 Auscontact award judging has commenced! The awards recognise organisations in the contact centre industry that are top performers across 13 categories. The judges Tracey Madgwick, Tina Bain,...
iiNet continues to win service excellence awards

iiNet continues to win service excellence awards

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Australian ISP iiNet iiNet continues to win service excellence awards and has no plans of stepping down its customer service after winning three Global Business...
Virgin Australia cleans up in 2014 Freddie Awards

Virgin Australia cleans up in 2014 Freddie Awards

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Virgin Australia cleans up in 2014 Freddie Awards winning five out of five categories it was nominated for. The Freddie Awards recognises the frequent traveller...
SSON Excellence Awards

SSON Excellence Awards: Applications Now Open

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Applications for the 17th annual Australasian SSON Excellence Awards are now open. The award recognises the world's most innovated and successful achievements in 5 categories: Excellence...
Roy Morgan Customer Satisfaction Awards 2013 Winners

Roy Morgan Customer Satisfaction Awards 2013 Winners

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Roy Morgan Research has revealed the winners of its third annual Customer Satisfaction Awards. CEO of Roy Morgan Research, Michele Levine presented 39 awards to...
Perth ISP iiNet wins WA Customer Service Award

ISP iiNet wins WA Customer Service Award

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Perth ISP iiNet has won the Customer Service Excellence category in the inaugural WestBusiness Pinnacle Awards. iiNet was shortlisted against a diverse range of...
Victorian 2013 ATA Winners Announced

Victorian 2013 ATA Winners Announced

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Congratulations to the following winners announced at the Victorian ATA Awards night on Friday 19 July below: Professional - Angelina Wong (MLC) People Champion - Anthony...
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