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A collection of all our articles for call centre agents. Choose from the sub-categories above to narrow your search or just scroll below for all our latest articles.

4 Things you need to know before applying for a job and 4 secrets recruiters won't tell you.

4 Things you need to know before applying for a job!

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4 Things You Need to Know Before Applying for a Job (and the secrets recruiters don’t tell you!) This simple sentence – ‘why can’t I...
Cold calling tips for telemarketers

Cold calling tips for telemarketers

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Before anyone can effectively make a cold call YOU have to know a few key basics: You have to be in the right head space (No...
Concentrix call centre

Working at Concentrix call centre – inside view

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Ever thought it would be great doing some study and having a job close by so you can earn some money while you are...
best way to spend breaks between calls

What’s the best way to spend breaks between calls?

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What to do with breaks between calls? For some of us having breaks between calls may seem like some mythical fantasy that only occurs in every one...
Call Centre Resilience

5 Great tips to build your call centre resilience

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5 Great tips to build your call centre resilience My first sales job was in a rudimentary call centre and to keep my job I...
Observations from Suits

5 Observations from Suits that will change the way you work

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I enjoy Netflix. And I really enjoy the TV show Suits. Mike Ross’ determination. Harvey Specter’s tenacity. Louis Litt’s sense of humour. Donna’s insight. A...
The top 10 call centre memes for 2016

The top 10 call centre memes for 2016

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Its taken us a little while to pull it together but thanks to ItsMyCall - Australia's contact centre jobs website we are excited to...
The Accidental Career Path of contact centres

The Accidental Career Path of contact centres

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Foreword: The article below by Nick Jiwa might be USA focussed but the sentiment here in Australia is the same. For many people, contact...
top 5 call centre memes 2016 as shown on our Australian Call Centre Employee Facebook Page

Our top 5 call centre memes – Contact Centre Central

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To celebrate hitting 10k Page Likes on our Auscallcentres Facebook Page we reveal the top 5 call centre memes to date in 2016 according...
more call centre faces

More call centre faces you will recognise

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One of the benefits of working in a call centre is that the customer can't see your face. Which is just as well because...

Call centre staff help deliver baby

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We always love it when call centre staff get a bit of a plug for being heroes. The NT Police, Fire and Emergency Services...
stop looking at your screen

Why you should stop looking at your screen

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The most frustrating thing I see as coach of staff that handle inbound calls is an all too common, insatiable focus on the system...
types of call centre customers

7 types of call centre customers

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Working in a call centre definitely has its moments. There’s a great team, solid banter and some ridiculous customers. Over the past year and...
problems only call centre agents will understand

7 problems only call centre agents will understand

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One of the many advantages of working in a call centre is the opportunity to make some great friendships with bonds that will last...
call centre agent

Another 7 things only a call centre agent will understand

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Its a special and unique experience working as a call centre agent.   Whilst every workplace is different there are some things that seem to...
new IVR hack

There is a new IVR Hack to avoid call centre menus

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If you aren't familiar with the term 'hack' its a term that was believed to have been started by programmers to solve every day problems...
call centre industry secrets

Call centre industry secrets revealed on Reddit

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A recent thread on news site Reddit asking users to reveal their biggest industry secrets attracted more than 30,000 comments, ranging from very funny to terrifying!  We've...
10 call centre faces

10 call centre faces you will recognise

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If you've ever worked in a call centre for any period of time then we've got 10 call centre faces you will instantly recognise!...
working inside a 000 call centre

Working inside a 000 call centre

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As part of a recruitment drive the QLD Ambulance Service recently allowed the media inside to see what its like working as a Emergency Medical Dispatcher. THE reality...
Lady working in call centre

11 call centre tips to help you provide a great CX over the phone

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If you spend your working days on the phone in a call centre for the most part, I’m going to go out on a...
7 things only a call centre worker will understand

7 things only a call centre worker will understand

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Its a special and unique experience working in a call centre where friends for life are made, skills are learnt and customers... well, they...
New hotline launched for homesick aussies

New hotline launched for homesick aussies

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Got to hand it to Travel Insurance Direct who this week launched a new hotline for homesick Aussies that got a ton of free...
How call centre work gives you skills for life

How call centre work gives you skills for life

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It used to be if you couldn’t find a job elsewhere you’d go work in a call centre and then grudgingly at that. Many...
7 funny views of call centre life that show what its like working in a call centre

7 Views that represent call centre life

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7 Views that represent call centre life Seems everyone in society has a different view of what its like working in a call centre, let...

6 call centre secrets agents will never admit to

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Working in a contact centre can certainly be challenging on occasions. Here are six things call centre agents may or may not be guilty...
Nidhu Mahajan from Masterchef also works in a call centre

Another celebrity call centre worker: Nidhi Mahajan

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We recently published an article on celebrities that worked in a call centre. Well we've got another one to add to the list with...

Family Feud and telemarketing calls

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The popular Channel 10 show turned its attention to Telemarketing canvassing the top 8 excuses you use to get rid of telemarketing calls during...

10 Signs you’ve been working in a contact centre too long

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There is a lot to love about working in a call centre but there are some tell tale signs that it might be time for...
15 best things about working in a call centre

The 15 best things about working in a call centre

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For a lot of people the mere thought of working in a call centre is terrifying but we reveal the 15 best things about...
soft skills

Insider secrets to make your call centre experience more enjoyable

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Yes we know you hate having to ring into a call centre so we reveal some Insider secrets to make your call centre experience...

Call centres that truly make a difference

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As you know I like to highlight some of the diverse and amazing work call centres perform in our community. We recently published an...
The Project Team on channel 10

Celebrities who worked in a call centre

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You might just be surprised about the celebrities who worked in a call centre! For those of who work in call centres though I...

Myths about working in a call centre

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Having spent my entire career around headsets there are a lot of myths about working in a call centre. I'm grateful for all the...
Lifeline call centre volunteers

Lifeline Call Centre volunteers needed

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The call could come from anywhere in Australia. Somebody is in crisis. Reaching out to that person on the other end of the line, are tireless...
Call centres and the comedy festival

Call centres and the comedy festival? Yep its a thing.

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We all know that our humble workplace is often a place full of different personality types, crazy customers, weird bosses, strict rules and protocols,...
call centre legend

A true call centre legend

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The people behind the voices on Lifeline, Australia's suicide crisis line. Neale is a sounding board, a counsellor and a stranger. For more than a decade,...
Crime Stoppers logo

Contact centres in the community – Crime Stoppers

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Next week we celebrate National Crime Stoppers Day on Feb 16.  Most of us have all heard of Crime Stoppers, a service to report...
Contact centres in the community

Contact centres in the community – elders abuse line

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We continue to highlight some of the different ways we find contact centres in the community.  Most people just don't associate contact centres with...
telemarketers revenge

The ultimate telemarketers revenge!

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Anyone who's been unfortunate enough to end up on a marketing list somewhere knows how infuriating endless telemarketing calls can be. Running the gamut...
domestic abuse

Call Centre Family Violence Trial

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In continuing to explore the roles call centres play in our community we stumbled across a new trial to support women in family violence...
call centre superstar

Call centre Superstar literally saving lives

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I couldn't think of a more worthy person to nominate as a call centre superstar than Darlene Terry, services coordinator at the Bundaberg Lifeline...
Customer Service celebrities

Customer Service celebrities – the new cult heroes?

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If you haven't been hiding under a rock the last week or so (or perhaps you have been enjoying your last few days of...
contact centre promotion

Contact Centre Promotion – a new trend?

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Its not something we see very often but congratulations to StarTrack for embracing the concept of contact centre promotion. StarTrack recently released a video...
ity of Sydney call centre

Sydney Council call centre’s strangest requests

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Forgotten how to knot your tie correctly before a special occasion? Need a second opinion on whether it matches your shirt? Most of us would...
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