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Agent Hints & Tips

4 Things you need to know before applying for a job and 4 secrets recruiters won't tell you.

4 Things you need to know before applying for a job!

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4 Things You Need to Know Before Applying for a Job (and the secrets recruiters don’t tell you!) This simple sentence – ‘why can’t I...
Cold calling tips for telemarketers

Cold calling tips for telemarketers

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Before anyone can effectively make a cold call YOU have to know a few key basics: You have to be in the right head space (No...
best way to spend breaks between calls

What’s the best way to spend breaks between calls?

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What to do with breaks between calls? For some of us having breaks between calls may seem like some mythical fantasy that only occurs in every one...
Call Centre Resilience

5 Great tips to build your call centre resilience

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5 Great tips to build your call centre resilience My first sales job was in a rudimentary call centre and to keep my job I...
stop looking at your screen

Why you should stop looking at your screen

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The most frustrating thing I see as coach of staff that handle inbound calls is an all too common, insatiable focus on the system...
Lady working in call centre

11 call centre tips to help you provide a great CX over the phone

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If you spend your working days on the phone in a call centre for the most part, I’m going to go out on a...
soft skills

Insider secrets to make your call centre experience more enjoyable

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Yes we know you hate having to ring into a call centre so we reveal some Insider secrets to make your call centre experience...
Exercises you can do at your desk

5 Exercises you can do at your call centre desk

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As all call centre employees spend a lot of time sitting down we've got 5 exercises you can do at your desk.  These simple exercises...
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