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Agent Hints & Tips

5 Leg exercises you can do at your call centre desk

5 Leg exercises you can do at your call centre desk

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They say sitting is as bad as smoking  and if there's something we typically do a lot of in a call centre its sitting...
4 Things you need to know before applying for a job and 4 secrets recruiters won't tell you.

4 Things you need to know before applying for a job!

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4 Things You Need to Know Before Applying for a Job (and the secrets recruiters don’t tell you!) This simple sentence – ‘why can’t I...
best way to spend breaks between calls

What’s the best way to spend breaks between calls?

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What to do with breaks between calls? For some of us having breaks between calls may seem like some mythical fantasy that only occurs in every one...
Call Centre Resilience

5 Great tips to build your call centre resilience

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5 Great tips to build your call centre resilience My first sales job was in a rudimentary call centre and to keep my job I...
stop looking at your screen

Why you should stop looking at your screen

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The most frustrating thing I see as coach of staff that handle inbound calls is an all too common, insatiable focus on the system...
Lady working in call centre

11 call centre tips to help you provide a great CX over the phone

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If you spend your working days on the phone in a call centre for the most part, I’m going to go out on a...
soft skills

Insider secrets to make your call centre experience more enjoyable

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Yes we know you hate having to ring into a call centre so we reveal some Insider secrets to make your call centre experience...
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