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Contact Centre Career

Having a Contact Centre Career may not be something a lot of people consider however we aim to open up the idea that a Contact Centre Career may be the best decision you've ever made!

6 Tips when starting a new call centre job

6 Tips when starting a new call centre job

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6 Tips when starting a new call centre job The first few days in a new job are always stressful, let alone when its a...
Observations from Suits

5 Observations from Suits that will change the way you work

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I enjoy Netflix. And I really enjoy the TV show Suits. Mike Ross’ determination. Harvey Specter’s tenacity. Louis Litt’s sense of humour. Donna’s insight. A...
The Accidental Career Path of contact centres

The Accidental Career Path of contact centres

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Foreword: The article below by Nick Jiwa might be USA focussed but the sentiment here in Australia is the same. For many people, contact...
How call centre work gives you skills for life

How call centre work gives you skills for life

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It used to be if you couldn’t find a job elsewhere you’d go work in a call centre and then grudgingly at that. Many...
15 best things about working in a call centre

The 15 best things about working in a call centre

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For a lot of people the mere thought of working in a call centre is terrifying but we reveal the 15 best things about...

Myths about working in a call centre

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Having spent my entire career around headsets there are a lot of myths about working in a call centre. I'm grateful for all the...
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