Home Contact Centre Career

Contact Centre Career

Having a Contact Centre Career may not be something a lot of people consider however we aim to open up the idea that a Contact Centre Career may be the best decision you've ever made!

How your customer service job impacts a brand

Use the power wisely – How your customer service job impacts a brand

- Last updated on
With contact centres often the only touch point for dealing with customers, now more than ever that sole experience can define the customers entire...
Contact Centre Future Leaders Mentoring Program

Contact Centre Future Leaders Mentoring Program

- Last updated on
Contact Centre Future Leaders Mentoring Program Great to see the launch of a new initiative for the industry, especially for those looking to make a...
6 Tips when starting a new call centre job

6 Tips when starting a new call centre job

- Last updated on
6 Tips when starting a new call centre job The first few days in a new job are always stressful, let alone when its a...
Observations from Suits

5 Observations from Suits that will change the way you work

- Last updated on
I enjoy Netflix. And I really enjoy the TV show Suits. Mike Ross’ determination. Harvey Specter’s tenacity. Louis Litt’s sense of humour. Donna’s insight. A...
The Accidental Career Path of contact centres

The Accidental Career Path of contact centres

- Last updated on
Foreword: The article below by Nick Jiwa might be USA focussed but the sentiment here in Australia is the same. For many people, contact...
How call centre work gives you skills for life

How call centre work gives you skills for life

- Last updated on
It used to be if you couldn’t find a job elsewhere you’d go work in a call centre and then grudgingly at that. Many...
15 best things about working in a call centre

The 15 best things about working in a call centre

- Last updated on
For a lot of people the mere thought of working in a call centre is terrifying but we reveal the 15 best things about...

Myths about working in a call centre

- Last updated on
Having spent my entire career around headsets there are a lot of myths about working in a call centre. I'm grateful for all the...
QC QA1 300 x 250
Genesys How does your company rank
Nuance Best Chatbot
NICE CXone 300×250 only v2
Genesys Solution that meets your needs
Jabra Biz 2300 POC2_CCagent_B_300x250

Join my weekly newsletter

NICE CXone 300×250 only v2
Australian Utility Week 2017 300×250
Genesys How does your company rank
Sennheiser DW Free Trial
QC Salesforce 1 300×250
Genesys Solution that meets your needs

Free CX Supplier Directory

NICE CXone 300×250 only v2
Genesys How does your company rank

Join my weekly newsletter