Home Inside Contact Centres

Inside Contact Centres

Contact Centres in Australia can be very diverse - from performing customer service functions, sales, collections, telemarketing, account management, emergency services, health care and more.

This page is to educate those within and outside of the contact centre industry how complex and critical to our community the roles contact centres play and the amazing career opportunities that they can provide. Its also a chance to show off what your contact centre does!

Like to feature your contact centre? Submit an Inside Contact Centre Article here.

Concentrix call centre

Working at Concentrix call centre – inside view

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Ever thought it would be great doing some study and having a job close by so you can earn some money while you are...
working inside a 000 call centre

Working inside a 000 call centre

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As part of a recruitment drive the QLD Ambulance Service recently allowed the media inside to see what its like working as a Emergency Medical Dispatcher. THE reality...

Call centres that truly make a difference

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As you know I like to highlight some of the diverse and amazing work call centres perform in our community. We recently published an...
Lifeline call centre volunteers

Lifeline Call Centre volunteers needed

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The call could come from anywhere in Australia. Somebody is in crisis. Reaching out to that person on the other end of the line, are tireless...
Crime Stoppers logo

Contact centres in the community – Crime Stoppers

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Next week we celebrate National Crime Stoppers Day on Feb 16.  Most of us have all heard of Crime Stoppers, a service to report...
Contact centres in the community

Contact centres in the community – elders abuse line

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We continue to highlight some of the different ways we find contact centres in the community.  Most people just don't associate contact centres with...
domestic abuse

Call Centre Family Violence Trial

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In continuing to explore the roles call centres play in our community we stumbled across a new trial to support women in family violence...
contact centre promotion

Contact Centre Promotion – a new trend?

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Its not something we see very often but congratulations to StarTrack for embracing the concept of contact centre promotion. StarTrack recently released a video...
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