leading versus managing

The difference of leading versus managing (and why both are important)

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The difference of leading versus managing Lao Tzu said it perfectly, “When the best leader's work is done the people say, we did it ourselves.” While...
Workplace Success

Why workplace success is a laughing matter

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Grinners are winners: workplace success is a laughing matter Being responsible for the success or failure of an entire organisation is a job to be...
managing change showing a man stopping dominoes falling

Ten great tips to managing change

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Managing Change isn’t easy. Even change for the better. Great leaders know that and don’t pretend otherwise. Here’s ten ways you can help navigate...
The 7 P's of Leadership illustrated with a chess pieces

The 7 P’s of Leadership you need to be successful

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The following article is straight up and down, but at times it’s important to revisit the fundamentals before exploring more adventurous terrain. There are...
The fishermans perspective

A great dose of Perspective – stop working too much!

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Its easy to get caught up in the corporate life, pushing yourself for that next opportunity - that next promotion, a pay rise, some...
coach young girls

8 Tips on how to coach young girls and how that can be used...

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From the editor: Whilst this article was written for the sporting arena there are some great coaching/leadership tips that apply to both the workplace, boys...
ways leaders deal with problems

Three inspiring ways leaders deal with problems

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Experiencing problems in the workplace on a daily basis is inevitable. These might include missing deadlines, managing expectations, team friction and poor communication. These problems...
why you should be friends with your staff

10 reasons why you should be friends with your staff

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10 reasons why you should be friends with your staff One of the biggest mistakes I made early in my leadership journey was thinking I...
Stressed woman

10 Lessons learnt from leading a team for the first time

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Years ago, I was successful in obtaining my first ‘formal’ Team Leader role in a contact centre. Looking at the group of 15 people...
effective leaders think

How effective leaders think and act differently

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As a management consultant I have had the privilege to have worked with a lot of managers and leaders in their business and each...
call centre operations manager

Why Operations Managers need to be audacious!

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Last year I wrote about the need for CX leaders to be creative in their strategy in order to stay ahead of the competition. ...
10 tips for leaders - new and old

10 leadership tips – for leaders new and old!

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We've said it plenty of times before that contact centres provide some amazing career opportunities. More often than not though, that journey starts from...
leading by example

How leading by example was critical in Everest movie

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Turns out leading by example was critical in Everest movie and there is a lot to be learnt in applying the similar principles in the...

The key to successful leadership is surprisingly simple

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Generally happy people make for better leaders, according to an article posted on http://finance.yahoo.com/ but is that the key to successful leadership?. Typically, when we...
undermine your leadership integrity

3 Ways to undermine your leadership integrity

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Chester Goad, on the Huffington Post Blog, suggests that leadership integrity is that part of you people want to follow. When you possess leadership...
leadership journey

Will you use a ladder or a compass on your leadership journey?

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I had the naive notion that my leadership journey was a straight line to the top. Keep climbing the rungs of the ladder and...
right person, right role

Right Person, Right Role; Don’t leave it to chance.

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Blogger, Dan Campbell, on www.talentmgt.com, suggests there is much more to the decision making process for new leaders in your organisation than simply selecting...
ways to lead change

Six ways to lead change, build teams and make it personal

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I was speaking at a Fortune 500 Company the other day about the reason for strategies. Companies create strategies so they can create sustained...
human manager

Learning To Be A Human Manager

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The purpose of learning is growth, and our minds, unlike our bodies, can continue growing as long as we live. – Mortimer Adler The world...
cost efficient leader

How to be a more cost efficient leader

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Growing a successful business from the ground up involves more than offering a product or service customers want at a price they are willing...
supercharge your leadership confidence

5 tips to supercharge your leadership confidence

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With confidence an attribute most people want in their leaders, we reveal 5 tips to supercharge your leadership confidence.  Leadership confidence is something we...

The 2 unexpected attributes of all great leaders

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With everyone looking for the next leadership edge we reveal 2 attributes of all great leaders. As business professionals, we tend to spend a lot...
Leadership autopilot

Are you on Leadership Autopilot?

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How much of your day do you actually spend engaged in leading others? Most leaders say things like, “I give 110%,” or “I can’t work...
Team building starts with the leader

How Leaders Build Teams

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Team building starts with the leader. That does not mean that the leader needs to be the final say in how everything transpires. It...
Change

3 tips for becoming a successful change manager

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We share 3 tips for becoming a successful change manager that will transform your business. The performance improvement efforts of many companies have very little...
LEADERSHIP

The 5 traits of emerging leaders

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The 5 traits of emerging leaders have been revealed in an article by Mike Smith, Chief Executive Officer at ANZ.  Mike defines five key qualities to...
why imperfection makes a good leader

Why imperfection makes a good leader

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I have a dream.  I imagine a world where everyone has an opportunity to love their work and do their best work using their unique...
Understanding the stages of forming a new team

The stages of forming a new team

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Are you aware of the stages of forming a new team? Anyone who's ever been part of team -ad hoc, standing, special or otherwise-...
why you should stop being a micromanager

Why you should stop being a micromanager

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There are lots of reasons as to why you should stop being a micromanager and in this article we reveal four of them. Micromanagement is...
4 tips to develop effective Team Leaders

4 Tips to develop effective Team Leaders

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Team Leader. It's a challenging role, balancing the needs of the people against the needs of the business. Team Leaders can be called upon...
Chief Experience Officer

Chief Experience Officer emerges as a new role

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The Chief Experience Officer emerges as a new role as the power shift towards consumers and organisations are forced to focus on customer service to guarantee growth according to www.callcentres.net Chief...
removing managers in a Contact Centre

Is removing managers in a Contact Centre a good move?

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Removing managers in a Contact Centre is a surefire way to lead to utter chaos right? Traditionally, most contact centres run under a traditional corporate hierarchy from...
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