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offshore call centres data security

Offshore call centres data security again called into question

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Yet again offshore call centre data security is in the spotlight with claims an Indian based company AI Solutions is selling private information on Australian...
TSA Group opens new Philippines call centre

Australian BPO TSA Group opens new Philippines call centre

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With 1,000 employees already working in the Philippines in their Makati site, Australian BPO TSA Group have now opened a second site providing accommodation...
onshore call centres

Why onshore call centres are back in vogue

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Editors notes: An article in CMO last week highlighted a shift in contact centres providing services on-shore (in their own country) from the recent...
Why Australian companies should offshore their call centre

Why Australian companies should offshore their call centre

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From the Editor: Well you can't say we don't provide a balanced opinion! In a recent article appearing on www.anthill.com.au the author suggested the basic...
philippines call centre industry

A unique insight into the Philippines call centre industry

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Over the past few years we've sadly reported multiple instances of Australian call centre jobs heading offshore, typically to the Philippines. Whilst its been...
Phillipines call centre industry at risk

Is the Phillipines call centre industry at risk?

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The risks of the Philippine's has already been well documented with the constant threat of wild weather having the the potential to take your...
ydney call centre is increasing staff

Sydney call centre increasing staff by 500

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Ok a disclaimer up front - its Sydney in Nova Scotia, Canada not Australia.  The reason I'm sharing the article though is the reason...
Optus cuts 200 call centre jobs

Optus cuts 200 call centre jobs in Adelaide

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After reporting last week about ISP Internode's plan to start using offshore resources today the ABC has reported that Optus is cutting close to 200...
suitcase with Australia flag

More Australian call centre jobs moving offshore

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In a blow to the local Adelaide call centre community, Internet Service Provider Internode announced this week that we "will be seeking some help...
Telstra customer service

Telstra customer service in the news (again!)

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Editor: It hasn't been a good week or two for Telstra - this article appeared in the Sydney Morning Herald yesterday. Some subjects require no...
heading offshore

More Australian call centre jobs going offshore to the Philippines

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Expect more Australian jobs going offshore with Acquire BPO's rapid growth continuing as it confirms they are looking to acquire another 2-3 local Philippine companies...
Origin Energy announce call centre outsourcing changes

Origin Energy announce call centre outsourcing changes

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Origin Energy's external affairs manager Ryan Auger has confirmed that they will not be renewing their contract with call centre operator Aegis which is...
stop using indian call centres

BT to stop using Indian call centres

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British Telecom after careful thought due to the volume of complaints and poor customer service has announced plans to stop using Indian call centres and...
how call centres impact the local economy

How call centres impact the local economy

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Call centre employees usually get a bad reputation synonymous with doggedly persistent telemarketers who have the uncanny ability to know when you’re just sitting...
CityLink call centre

Spike In Demand Causes Problems for CityLink Call Centre

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Transurban's Victorian head of public affairs, Tim Salathiel has apologised this week for recent delays in answering calls at the CityLink call centre and...
Blurred credit card

Australian Citibank customers cleaned out by offshore call centre

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In the Sydney Morning Herald, Nick Ralston reports that Australian Citibank customers cleaned out by offshore call centre. It is alleged that an overseas...
Telstra offshore call centre

Telstra announce new 3,500 seat Manilla call centre

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In another blow for the local economy and customers, Telstra announce new 3,500 seat Manilla call centre as part of a partnership with global outsourcer...
Transurban call centre jobs now safe

Transurban call centre jobs now safe

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Transurban call centre jobs now safe after they faced a massive public backlash over offshoring plans as reported in our recent article. TOLL roads company...
Philippines to land ING BPO deal

Philippines to land ING BPO deal

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Philippines to land ING BPO deal after the Dutch financial giant announces plans to make the Philippines its premier business processing hub in Asia. ING has unveiled...
Find out more about Fiji as a call centre outsourcer destination for Australian companies

Is Fiji the next call centre outsourcing destination?

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Is Fiji the next call centre outsourcing destination? Fiji is making moves to position itself for call centre growth amongst a growing interest of...
Qantas CEO Alan Joyce is standing firm on growing the Auckland call centre at the expense of Hobart.

Qantas told to send call centre NZ jobs back to Australia

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Qantas has refused demands to keep 50 call centre jobs in Australia, saying it is "sensible" to send the jobs to New Zealand. At the...
Telstra call centre staff in Perth have language problems according to their CEO David Thodey

Telstra call centre staff in Perth have language problems – CEO

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Telstra call centre staff in Perth have language problems according to their CEO David Thodey. The next time you get mad at Telstra's call...
Vodafone NZ denies call centre offshoring plan

Vodafone NZ denies call centre offshoring plan

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Vodafone New Zealand says it is not planning major job cuts after internal speculation that the telecommunications giant was looking at a significant management...
Etihad Airways opens another new call centre

Etihad Airways opens another new call centre

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Etihad Airways opens another new call centre having completed the final phase in the development of its Al Ain contact centre facility in the...
Telstra to axe 600 Australian jobs

Telstra to axe 600 Australian jobs as it shifts its focus to growth in...

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The CPSU claims Telstra to axe 600 Australian jobs and off-shore the positions to India over the next 12 months. 463 Telstra roles and 208...
Sitel announce closure of Devonport Call Centre

Sitel announce closure of Devonport Call Centre – 100 Jobs Lost

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Sad news for the Tasmania call centre industry as Sitel announce closure of Devonport Call Centre.  Global outsourcing provider Sitel will be closing its...
M2 Group moves call centre offshore

M2 Group moves call centre offshore

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M2 Group moves call centre offshore with 147 positions throughout Melbourne and Hobart are expected to be made redundant. The M2 Group is outsourcing their...
Qantas NZ call centre is growing

Qantas NZ call centre is growing

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The Australian reported today that the Qantas NZ call centre is growing by another 30 call centre agents in their Auckland call centre, bringing the...
300 Qantas call centre jobs at risk

300 Qantas call centre jobs at risk

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300 Qantas call centre jobs at risk - Tasmanian call centre workers are anxious to know whether their jobs are safe after Qantas confirmed this...
Pacific Brands sends 50 Call Centre jobs offshore

Pacific Brands sends 50 Call Centre jobs offshore

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Victoria to lose 50 Call Centre jobs to Manila after Australian clothing company Pacific Brands sends 50 Call Centre jobs offshore to the Philippines...
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