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Staff Engagement

Whether you call it staff engagement or employee engagement once thing is clear - it's critical for business success. Here you will find a collection of all our articles directly related to Staff Engagement.

workplace ideas for Halloween

Workplace ideas for Halloween to boost team engagement

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Looking for some workplace ideas for Halloween? With Halloween fast approaching this year on Tuesday October 31 its a great time to get your workplace involved...
6 Team Building Ideas for your Call Centre

6 Team Building Ideas for your Call Centre

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At Quality Connex, we’re always looking for new call centre team-building activities and exercises. We know that when teams work together effectively, your contact...
Boost Call Centre Performance with this easy game

Boost Call Centre performance with this easy game

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If you lead a team in a contact centre, you know employee engagement directly impacts performance. I’m always looking for ways to boost team morale and...
More call centre games to boost performance

3 more call centre games to boost performance

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You can get stale slaving away in any work environment so why not spice things up a bit with some call centre games that can...
Does it really matter what you wear in a call centre?

Does it really matter what you wear in a call centre?

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Dress Code Policy - does it really matter what you wear in a call centre? From all my years working in a call centre (too...
5 Ways to increase positivity in the workplace

5 Ways to increase positivity in the workplace (without the fruit basket and massages!)

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5 Ways to increase positivity in the workplace Fruit baskets and massages, whilst well meaning, simply wallpaper over the cracks of a negative working environment. We all...
table tennis table

8 reasons why your workplace needs a table tennis table

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Having worked at many call centres across my career there is normally one good sign you're working at a good one... It's got a...
Image of mens suits hanging

What really happens when you switch to casual clothes policy?

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Not long after I started my current gig I pitched to my fellow business leaders that we adopt a casual clothing policy in our...
Tips on building Corporate Values with attitude

Corporate Values with attitude

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Having been around businesses of all shapes and sizes for a while one of the things you often stumble across is the company Vision, Mission...
truth about employee engagement

The truth about employee engagement (that nobody tells you)

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From the editor: Whilst all the technology around us evolves a break-neck speed, my observations seem to point towards contact centres "getting back to...
Halloween your call centre

Time to get your freak on! 3 great Halloween workplace ideas

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With Halloween fast approaching (October 31) its a great time to get your call centre involved in a bit of team building fun! Here's...
boost employee engagement

How to improve employee retention

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The phrase "employee retention" sends shivers down the spines of some folks. And it ought to. Employee turnover is expensive to any company in a...
5 tips to inspire your customer service team

5 Tips to inspire your customer service team

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There are plenty of statistics that will support the fact that companies with a great customer experience will outlast ones that don't. In fact...
What is bad service costing

Cost of bad customer service in Australia

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There is an estimated cost of bad customer service in Australia of $4,000,000,000 per year... That's 4 Billion Dollars walking out of one business...
Leading cause of call centre agent attrition

Leading reasons for call centre agent attrition

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A recent overseas study has revealed the leading reasons for call centre agent attrition. Amongst the top 10 reasons one stood out significantly above...
staff rewards calendar

How to build a staff rewards calendar

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How to build a staff rewards calendar: A staff rewards calendar is a great way to energise your workplace. Typically its comprises of a series...
18 great ideas to reward staff

18 ideas for managers to reward and engage staff for little or no cost

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Happy staff equals happy customers so we've got some ideas for managers to reward and engage staff that will improve employee retention and help you develop...
4 Team building ideas for call centres

4 Team building ideas for call centres

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Call Centres are typically full of lots of people and whilst not a revolving door, its not uncommon to have a high turnover of staff...
25 staff recognition ideas that can be used in your contact centre

25 staff recognition ideas

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Its no secret that recognition is one of the top three drivers of employee engagement. But just how do you recognise staff?  In this article we...
Ideas for a staff rewards calendar

Ideas for a staff rewards calendar

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For a lot of contact centres its common practice to have a rewards calendar featuring different events and activities to keep staff engaged. Dana Goodson...
engagement

Why employee and customer engagement are back on the agenda for 2016

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The new business currency is emotional. Employee and customer engagement have to be high on the agenda for 2016. In the last five years, engagement...
changes in 2016

Employee benefit changes in 2016 – new trends

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With people management a significant component of a contact centre and staff acquisition and retention one of the industry's biggest challenges, we share an...
how to keep remote employees engaged

7 tips on how to keep remote employees engaged

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The old adage of 'out of mind out of sight' can lead to challenges on how to keep remote employees engaged. It wasn't that...
high performers may not be highly engaged

How to retain high performers in your business

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In what was a surprising result, a recent survey revealed that your high performers may not be highly engaged. The 2013 study conducted by...
friends at work

The link between employee friendships and staff engagement

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The concept of a 'best friend' at work has long been publicised as an effective way to measure staff engagement, and it makes sense....
4 ways innovative companies celebrate their employees

4 Ways innovative companies celebrate their employees

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While a simple “thank you” or pat on the back is always appreciated, we reveal 4 ways innovative companies celebrate their employees.  A creative...
getting disengaged employees reengaged

3 Tips on getting disengaged employees reengaged

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Chester Elton and Adrian Gostick, founders of 'The Culture Works', deliver a compelling message in their article on www.inc.com, titled 'How to Get Disengaged...
gamification

How to engage your workforce with gamification

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From the Editor: Do you want to drive loyalty and engagement in your business? Nicole Fallon, Business News Daily Assistant Editor, educates us on...
How to ace employee engagement with friends at work

How to ace employee engagement with friends at work

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If you asked your employees if they have a best friend at work, how many would answer with a resounding yes? Unless you work...
ways to motivate employees

11 ways to motivate employees

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Do your employees drag themselves into work? When you ask them to stay back for a meeting or complete an additional task, do they...
The problems with the traditional KPI model

The problems with the traditional KPI model

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The problems with the traditional KPI model are explored in this article below by Lucas Yla - and it raises a few interesting questions about...
the best way to retain your top performers

How to retain your top performers

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The best way to retain your top performers is to let go of them. Your best performers should be spending the least amount of time around you. Let...
3 Golden rules to say job well done

3 Golden rules to say job well done

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There are 3 Golden rules to say job well done to your employees and if you do it right, it can make you rich....
contact centre employee attrition

The 3 myths of contact centre employee attrition

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Contact Centre employee attrition is the greatest challenge facing most call centres. With Australian contact centres continuing to experience attrition of 40% to 50%...
A 5 step guide to staff engagement

A 5 step guide to staff engagement

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A 5 step guide to staff engagement There is nothing more important for contact centre success than staff engagement so we share a 5 step...
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