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managing seasonal variations

6 tips for managing seasonal variations

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For some it is getting closer to the “jolly season” but for businesses it is coming into the “how are we going to service...
avoid working weekends

How much would you pay to avoid working weekends?

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Despite a noticeable shift in flexible working arrangements, including working from home options, recent research suggests that our best social interactions with friends and...
stop channel blending

Stop channel blending to improve productivity

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In a rush to achieve an Olympian-level of productivity, Contact Centre professionals make some all too common mistakes. In our work with Clients we see...
Meet Bill Durr - Workforce Optimisation Evangelist

Meet Bill Durr – Workforce Optimisation Evangelist

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Last year we met Bill Durr, self proclaimed Workforce Management Evangelist and I've got to say - his presentation was fantastic! Whilst we'd love...
Workforce Optimisation Week 2016

Workforce Optimisation Week 2016

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CallDesign have announced the details of Workforce Optimisation Week 2016. This years theme is 'Connect" and its all about connecting with your peers and uncovering...
workforce management myths

10 Workforce Management myths that hold organisations back

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10 Workforce Management Myths that are holding organisations back Working within operational divisions of many organisations and in discussions on challenges with various people in many industries...
call centre scheduling leads to a happy workforce

How call centre scheduling leads to a happy workforce

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It's really very simple-when those charged with providing a quality customer experience are happy, so are customers. It shouldn't be such a foreign concept...
Always a great call centre party in Sydney, Workforce Optimisation Week

Workforce Optimisation Week 2015

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In just a couple of months CallDesign will be conducting their famous Workforce Optimisation Week 2015 in Sydney from the 13th to the 17th...
workforce optimisation

How Workforce Optimisation (WFO) can Boost the productivity of your back office

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An introduction to Workforce Optimisation (WFO) As a little reminder for those who don’t work in this space, WFO is a strategy implemented to improve the...
Workforce Optimisation Week 2013

We survived Workforce Optimisation Week 2013 – Just!

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Our camera's were rolling all day and night to bring you all the action from Workforce Optimisation Week 2013 - Propel. You can access...
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