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Customer Experience in Banking 2017

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Australian Customers Prefer Digital-First Approach to Banking Services Sydney, Australia, August 10, 2017 – Australian customers would prefer to resolve their basic banking issues without having...
Quality Connex announce four new appointments

Quality Connex announces four new appointments

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Press Release: Quality Connex supports growth ambitions with new appointments Quality Connex is delighted to welcome four new team members to the business supporting the long-term...
2017 CCA Global Excellence Awards

Team of the Year announced at 2017 CCA Global Excellence Awards

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CPM Barcelona & Airbnb Named Team of the Year at CCA Global Excellence Awards May 22, 2017 - We are delighted to announce that our...
Budget 2017-18 to provide an additional 250 FTE for Centrelink Call Centre

Centrelink call centre enhancements announced in Budget 2017-18

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Budget 2017-18: Department of Human Services — improving service delivery and reducing red tape — Centrelink call centre enhancements Information update: This Budget measure is...
COPC Inc named as one of the top 20

COPC Inc named as one of the 20 most promising CEM solution providers

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COPC Inc. Named As One of the 20 Most Promising Customer Experience Management (CEM) Solution Providers by CIOReview India   Winter Park, FL. and Bangalore, India...
Auscontact 2017 Annual General Meeting

Results of Auscontact Annual General Meeting 2017

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The results of the Auscontact General Meeting 2017 have just been announced. Nothing really exciting to report on with only some minor changes to...
Concentrix announces scholarship

Concentrix announces scholarship

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Concentrix partners with Unitec to Develop Leaders of the Future Student Scholarship Program Reaffirms Concentrix’s Support for Higher Education Auckland, New Zealand, April 26,...
Concentrix March 2017 update

Concentrix ANZ March 2017 Update

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Peter Monk, Country General Manager Concentrix, has provided a quick update on their progress. Concentrix first entered the Australian and New Zealand market in March...
Contact Centres critical to customer experience over the next decade

Why Contact Centres are critical to CX over the next decade

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From the Author: A nice change from the usual doom and gloom articles that all predict the end of contact centres as we know...
kiwi.com selects mindpearl

Kiwi.com selects Mindpearl Fiji for outsourced contact centre

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Suva, Fiji, November 2016 Kiwi.com, formerly known as Skypicker, is an online travel agency with ground-breaking Virtual Interlining technology and a focus on exceptional customer...
Contact Centres Failing in Social Media Delivery

Contact Centres Failing in Social Media Delivery

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Sydney 3 November 2016: Australian brands are failing to provide quality experiences for customers making enquiries via the Facebook Messenger app, research from the country’s...
Mindpearl wins Malaysia Airlines global outsourcing contract

Mindpearl wins Malaysia Airlines global outsourcing contract

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Kuala Lumpur, Malaysia; Suva, Fiji, August 2016 Mindpearl has been awarded the global contact centre outsourcing contract for Malaysia Airlines, the national carrier of Malaysia. ...
Hino Australia

Hino Australia opens new call centre

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From the editor: Always happy to report on companies investing in customer care in Australia so well done to Hino Australia who have opened...
Avaya appoints new MD

Avaya appoints new MD for Aus/NZ (again)

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Avaya have announced their fourth local Managing Director in two years with Peter Chidiac formally appointed to the role. Peter has extensive local experience having...
New hotline launched for homesick aussies

New hotline launched for homesick aussies

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Got to hand it to Travel Insurance Direct who this week launched a new hotline for homesick Aussies that got a ton of free...
Philippines Government saves $4m by outsourcing call centre work

Philippines Government saves $4m by outsourcing call centre work

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Easy access to Pag-IBIG Fund through Contact Center The Pag-IBIG Fund Contact Center makes the Fund more accessible to members after the outsourcing of...
FuturePeople

FuturePeople heading in new direction

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In response to a changing industry landscape, FuturePeople, an established and award-winning recruiter renowned for its innovative work in the contact centre sector, announced...
fmg

FMG expanding into the UK

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UK and Australian expansion on the agenda Forrest Marketing Group (FMG) is bucking the trend of call centres closing down in Australia by not only...
transcom announce new region

Transcom announce new region – English Speaking and APAC

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Transcom exits Colombia, reviews remaining Latin American business and streamlines management structure Stockholm, 18 January 2016 Transcom will close its loss-making site in Colombia and review...
Connect Alliance

Need Leadership Development? Connect Alliance has launched!

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Connect Alliance is a new business that has launched to provide training and development programs for call centre leaders. We wish them well and their...
Villani Consulting changes brand to Exceed Global

Villani Consulting changes brand

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A few changes on the local front as Villani Consulting changes brand to Exceed Global. It's always exciting to see a local company within...
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