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All our articles covering contact centre authentication on Contact Centre Central including Voice Biometrics.

Testing voice biometrics accuracy on movie stars

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From the editor: We've all heard about technology thats going to eliminate the need for contact centres but there is one technology that is...
Aussie Bank introduces Voice Biometrics

Aussie Bank introduces Voice Biometrics

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First it was the tax office and now an Australian Bank has introduced Voice Biometrics into its call centre. Ross Greenwood from Nine News...
Voice Authentication with binary code

HSBC introduces Voice Biometrics

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Its not just Australia and New Zealand that are reaping the benefits of Voice Biometrics, HSBC just announced they are also following suite introducing...
challenge Voice Biometrics

Has a new technology emerged to challenge Voice Biometrics?

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Would you like to shave 25% talk time off every mobile call? Thats the claim made by St.George as they introduce a serious challenge...
ATO implements Nuance voice biometrics in their Australian call centre

ATO implements Nuance voice biometrics

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ATO implements Nuance voice biometrics as it aims to improve the client experience across the contact centre and mobile app. Nuance Communications (NASDAQ: NUAN) today...
Voice Biometrics popularity

Voice Biometrics popularity – The next big thing?

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According to the ATO, since September 2014 more than 1.5 Million taxpayers (approx 5% of Australia's population) have enrolled their voiceprints , and are...
voice recognition

The ATO to use voice biometrics to authenticate customers

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The Australian Taxation Office has completed its two-phase deployment of Nuance's voice biometrics to authenticate customers in its call centre.  The ATO in an...
ato logo australia tax office

Tax Office takes a punt on Voice Biometrics

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The Australian Taxation Office is hoping its punt on voice biometrics pays off as the financial year comes to a close, with its deputy...
ATO introduces voiceprint

The ATO introduces voiceprint to slash wait times

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The ATO introduces voiceprint enabling Australian taxpayers to get through to the Australian Taxation Office call centre more quickly thanks to a new automated...
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