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the difference between a bot and virtual assistant

What’s the difference between a bot and virtual assistant?

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What's the difference between a bot and virtual assistant? Chatbot – what a buzzword! They are everywhere, and it’s getting harder and harder to understand...
3 Advantages of Automation in Creating a Good Customer Experience

3 Advantages of Automation in Creating a Good Customer Experience

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3 Advantages of Automation in Creating a Good Customer Experience Nowadays, people are accustomed to getting what they want/need fast and more efficiently. That is...
Comparing the benefits of chatbots

Comparing the benefits of chatbots over email and live chat

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As chatbots continue their upward trend and popularity in 2017, the case for them being here to stay increases. There are several reasons which...
Can chatbots replace your app

Can chatbots replace your app?

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Do bots have the potential to completely replace your company app? I refer to a future where businesses re-direct 100% of their app development...
Domino's launch Dru Assist, a virtual assistant to take your pizza order

How the humble Pizza is leading the CX change with ‘Dru Assist’

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Bots are taking another step forward into mainstream Australia with Domino's pizza rolling out their new Virtual Assistant known as Dru Assist across the...
3 Key channels to install a chatbot

3 Key channels to install a chatbot

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As chatbots continue to grow in popularity our understanding of their applications will follow. The next thing to be considered alongside what chatbots can...
We reveal what a chatbot can actually do in a customer service environment

So what can chatbots actually do?

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Let’s presume you’ve read the recent four-parter introducing the messaging and chatbot revolution, and are now curious about chatbots. You may be asking, what can...
Nuance Australia has implemented supervised AI technology into the IP Australia website to improve the levels of automation

Virtual Assistant upgraded with supervised AI technology

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Just when you were getting your head around online virtual assistants and chatbots, things have just stepped up another notch. Nuance Communications todays announced...
3 reasons why chatbots will change cx

3 key reasons Chatbots will change CX

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You made it to part four of four, welcome to the home stretch. In part three here we spoke about Facebook Messenger as a...
The hidden opportunities with Messenging Apps

The hidden opportunities with messaging apps

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Welcome to part three of messaging and the chatbot revolution. If you missed the background click to catch up on part one and part two. So we’ve...
An article that explores Australians love of messaging platforms

Aussies Love Messaging Platforms too

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Welcome to part two of the four-part series on messaging and the chatbot revolution. For those who may have missed it, part one established the...
How the ATO used a Virtual assistant to improve self service

How the Australian tax office is using a virtual assistant to improve self service

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It seems like every second day we hear about the increasing prevalence of Virtual Agents, Chatbots and self-service technology and how its changing the...
Why Messaging Apps are continuing to rise

The rise and rise of messaging apps – Part 1

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Hello and welcome to an upcoming four-part editorial on messaging and the chatbot revolution at our doorstep. In this four part series I will,...
iSelect chatbots

The iSelect chatbots are coming – iSelect poised to target customers on Facebook.

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From the editor: We've been saying for a while that automated chatbots are going to be a game changer for the contact centre industry. Jetstar...
IP Australia introduces virtual assistant

IP Australia introduces virtual assistant

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SYDNEY, Australia, 9 August 2016 – Nuance Communications, Inc. today announced that IP Australia has deployed Nuance’s Nina virtual assistant technology on their website to...
IP Australia introduces virtual assistant

IP Australia launches Alex, Nuance’s Virtual Assistant

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IP Australia, the federal government agency in charge of granting rights in patents, trademarks and designs, has tapped into ­Nuance Communications’ expertise in the...
Swedbank implements virtual assistant

Swedbank implements virtual assistant

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Swedbank, one of the Nordics most highly-respected banks, has delivered the first phase of transforming their online web assistant. Swedbank’s virtual assistant is delivering...

Siri has a new challenger

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It was just a couple of weeks ago when I wrote about how Chatbots are going to completely change the game in the contact...
Facebook introduces 'M'

Facebook introduces ‘M’. Is this the call centre of the future?

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According to Dave Lee on www.bbc.com, digital assistants like Apple's Siri, Microsoft's Cortana and Google Now all share one key thing in common: the...
cyborg telemarketing

Cyborg Telemarketing

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Cyborg Telemarketing is real and its already amongst us. But just what is it? This is a story about how the future gets weird. It's about...
Jetstar launches Virtual Assistant "Jess"

Jetstar Launches Virtual Assistant “Jess”

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This week Jetstar launches Virtual Assistant "Jess",  a new virtual assistant tool to offer customers 24-hour customer service. Dubbed "Ask Jess", the tool can...
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Sennheiser DW Free Trial
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