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Amazon Connect is launched for the contact centre market

Amazon releases call centre solution – Amazon Connect

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The rumours have been swirling around for months about Amazon coming to Australia and its now confirmed, but nothing like we expected! Amazon Web Services...
New Cloud solution for Australian contact centres with Access4 bringing Broadsoft CC-One to market.

New Cloud Solution for contact centres enters Australian market

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There is a new cloud solution for contact centres in Australia with Access4 announcing it is the first service provider in Australia to host a deployment of...
New VoiceMedia announce

New VoiceMedia announce new global call routing architecture

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NewVoiceMedia today announced a new, industry-leading global call routing architecture that will dramatically raise the bar on call quality for organisations running contact centres...
Pyrios launches cloud contact centre service

Pyrios launches cloud contact centre service

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Pyrios launches cloud contact centre service Auckland, 4 August 2016 – Trans-Tasman communications technology specialist Pyrios (formerly known as Agile) has inked a deal with Interactive...
Cloud contact centre solutions

Cloud contact centre solutions continuing to increase

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CLOUD CONTACT CENTRE GROWTH OUTPACING HOSTED Frost & Sullivan is tipping the Australian cloud contact centre solutions market to grow at a CAGR of 35...
benefits of Cloud Technology

Benefits of Cloud Technology

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You've heard a lot about it but what are the benefits of Cloud Technology for your contact centre?  If you want to optimise your...
Telstra Cloud Contact Centre - Genesys

Telstra release Genesys based cloud contact centre

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Telstra has announced a new product known as Telstra Cloud Contact Centre - Genesys as part of a new ‘strategic relationship’ with US contact...
hosted and cloud contact centre

Hosted and Cloud Contact Centre Solutions are burgeoning in Australia

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The Australian hosted and cloud contact centre market is well established, with high levels of market awareness. Most hosted contact centre solutions providers in...
Skype for business

How Skype for Business impacts the contact centre

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Jeremy Payne explores how Skype for Business impacts the contact centre with a particular focus on the technology. The adoption of collaboration tools within many...
application virtualisation

The next step in application virtualisation is… DOCKER!

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Docker will be the next revolution to overtake data centres and cloud computing. Developed by a company of the same name, Docker is designed to...
virtual call centres

Virtual call centres are the new methodology

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Discussions around the evolution of contact centres has been a hot topic for Contact Centre Central of late, and here we see a slightly...
Genesys customer experience platform

Genesys releases its cloud-based customer experience platform

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In an effort to target mid-market organisations, Genesys releases its cloud-based customer experience platform.  Genesys contact centre software is well regarded by its customers, but to date its...
Cloud-Based Customer Contact Centre market value

Cloud-Based Customer Contact Centre market value to hit $11.5 Billion by 2019

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The cloud-based customer contact centre market value is expected to see a significant Compound Annual Growth Rate (CAGR) of 21.3% by 2019 - growing...
building the case for cloud based contact centres

Building the case for cloud based contact centres

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A UK Contact Centre software company has laid down the foundations for building the case for cloud based contact centres.  In a recent survey...
NEC Australia launches Cloud Contact Centre

NEC Australia launches Cloud Contact Centre

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NEC Australia launches Cloud Contact Centre enabling customers a fully scalable contact centre solution. NEC Australia, a leading technology solutions and services provider has announced...
Australian call centres are shifting towards cloud based solutions

Australian call centres are shifting towards cloud based solutions

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Australian call centres are shifting towards cloud based solutions according to research firm Frost & Sullivan.  In the report they claim there is a...
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