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Call Centre Technology News & Press Releases

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Avaya make two big announcements

Avaya makes two big announcements

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As we reported early this year Avaya filed for bankruptcy under Chapter 11 of the US Bankruptcy code. Fast forward to today and there has...
000 Emergency Services Contact Centre coming up for tender

000 Emergency Services Contact Centre tender coming soon

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000 Emergency Services Contact Centre coming up for tender The Australian Government will shortly be publishing a Request for Tender (RFT) to deliver the next-generation Triple Zero...
Cyara expands A&NZ Account Executive team with three new appointments

Cyara expands ANZ Account Executive team with three new appointments

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Melbourne Australia 3 July 2017 - Cyara, the leading Customer Experience (CX) Assurance Platform, today announced an expansion to the Australia and New Zealand...
ContactSpace and Cracka Wines

contactSPACE implementation results in 40% revenue gain

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Being efficient is paramount in the modern contact centre environment, and having the right processes and tools in place can make all the difference....
ASTIA implements contactSPACE

New outsourcer implements contactSPACE to eclipse competition

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PREMIUM CUSTOMER ENGAGEMENT CENTRE IMPLEMENTS CONTACTSPACE TO ECLIPSE COMPETITION ASTIA, a premium Customer Engagement Centre, today announced its partnership with contactSPACE, the next-generation cloud contact...
Access4 announces the end of contracts

Access4 announces the end of contracts for telephony and UC services

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Access4 announces the end of contracts for telephony and UC services Australian market set for a shake-up as the pay-as-you-go promise of Cloud becomes a...
Bos Global Holdings to purchase 40% stake in CallDesign

Call Design announces a new relationship with BOS Global Holdings

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22 March 2017, Melbourne, Australia.  BOS Global Holdings, a public company listed on the AIM Stock exchange in London, has this week announced its intention...
Weight Watchers announce new contact centre technology partner

Weight Watchers announce new contact centre technology partner

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7th March 2017  PRESS RELEASE  WEIGHT WATCHERS STRENGTHENS CUSTOMER ENGAGEMENT WITH CONTACTSPACE’S CLOUD CONTACT SOLUTION  Weight Watchers Australia and New Zealand today announced a partnership...
Quality Connex Signs Five Year Omni-Channel Contact Centre Contract with MyRepublic

Quality Connex Signs Five Year Omni-Channel Contact Centre Contract with MyRepublic

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Sydney, 27 February 2017 - Australian based cloud contact centre provider and system integrator, Quality Connex, has struck a five year agreement with internet service...
Genesys acquires Silver Lining Solutions

Genesys acquires Silver Lining Solutions

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SAN FRANCISCO and BIRMINGHAM, U.K. — Feb. 28, 2017 — Genesys® (www.genesys.com/anz), the global leader in omnichannel customer experience and contact centre solutions, has...
New Cloud solution for Australian contact centres with Access4 bringing Broadsoft CC-One to market.

New Cloud Solution for contact centres enters Australian market

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There is a new cloud solution for contact centres in Australia with Access4 announcing it is the first service provider in Australia to host a deployment of...
Optus win Flight Centre contact centre deal

Optus win Flight Centre contact centre deal

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Flight Centre has handed Optus $75 million for another five years of its services, signing an agreement to move to a virtualised contact centre within...
Avaya files for bankruptcy

Avaya files for bankruptcy

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It had been speculated for a while but its now finally happened. Contact Centre technology supplier has filed forBankruptcy under Chapter 11 of the U.S...
Choosewell announce Vocalcom solution

Choosewell announce Vocalcom solution

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Melbourne based Health Insurance comparison service Choosewell has announced it will be deploying the Vocalcom Omnichannel customer interaction platform delivered by Quality Connex for...
ipSCAPE wins 2016 Frost & Sullivan award

ipSCAPE wins 2016 Frost & Sullivan Award

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Congratulations to Australian company ipSCAPE who recently were awarded the 2016 Frost & Sullivan award in the competitive Cloud Contact centre category. 1 October 2016 Australian...
2016 customer innovation winners

Genesys announce 2016 Customer Innovation Award winners

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Genesys Announces Winners of Customer Innovation Awards at G-Force 2016 Customer Engagement Conference Eight global companies honoured for achieving exceptional customer experience and customer service...
New VoiceMedia announce

New VoiceMedia announce new global call routing architecture

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NewVoiceMedia today announced a new, industry-leading global call routing architecture that will dramatically raise the bar on call quality for organisations running contact centres...
Toowoomba Council awards Contact Centre contract

Toowoomba council awards contact centre contract

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Specialist contact centre services company, QPC, has won a contract to supply a suite of managed services to provide ongoing support for contact centre...
New Voice Media wins award

New Voice Media wins award

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NewVoiceMedia named Most Innovative Call Centre Solutions Company in 2016 Technology Awards LONDON, Thursday 22nd September 2016 NewVoiceMedia, a leading global provider of cloud technology which...
iSelect chooses Aspect Software

iSelect Chooses Aspect Software to Help Transform the Company’s Customer Engagement

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Date: 9/14/2016, Phoenix, Arizona and Melbourne, Australia Aspect Via™, Aspect’s cloud-based Customer Engagement Center solution to personalize iSelect’s customer experience, automate workflows and increase self-service...
Genesys to purchase Interactive Intelligence

Genesys purchasing Interactive Intelligence

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News today that the competition for the dominant contact centre technology provider is heating up with confirmation Genesys will purchase Interactive Intelligence for $2b USD....
Worldplay heads down under

Worldpay heads down under with Australia licence

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Sydney, Wednesday 10th August 2016 – Worldpay, the global leader in payments, is expanding in Australia after winning its licence to process payments in...
IP Australia introduces virtual assistant

IP Australia introduces virtual assistant

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SYDNEY, Australia, 9 August 2016 – Nuance Communications, Inc. today announced that IP Australia has deployed Nuance’s Nina virtual assistant technology on their website to...
Genesys about to acquire Avaya

Is Genesys about to acquire Avaya?

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Its been reported by Reuters that Genesys is currently in talks with Avaya to acquire its contact centre business for an estimated $4 billion....
Pyrios launches cloud contact centre service

Pyrios launches cloud contact centre service

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Pyrios launches cloud contact centre service Auckland, 4 August 2016 – Trans-Tasman communications technology specialist Pyrios (formerly known as Agile) has inked a deal with Interactive...
Konftel Ego

Konftel Ego launches in Australia

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Personal conferencing. Anywhere. Nowadays, meetings can be held with everyone in their own office, in smaller conference rooms or a comfortable hotel lounge. ABTC...
Find out more information about TCN in our free business directory of contact centre suppliers in Australia

TCN announces strategic partnership with Insight Mercantile in Australia

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MELBOURNE, Australia & ST. GEORGE, Utah -TCN Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide,...
ipSCAPE and telkomtelstra announce partnership

ipSCAPE announce partnership with telkomtelstra

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Press Release: ipSCAPE and telkomtelstra have announced a partnership to offer omni-channel cloud contact centre solutions to businesses in Indonesia. Australian cloud contact centre provider ipSCAPE...
ipSCAPE appoints Chief Operating Officer

ipSCAPE appoints Chief Operating Officer

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Sydney, 29 June 2016 - ipSCAPE, a leading Australian cloud contact centre provider, today announced the appointment of Oliver Clarke to the newly created role...
Quality Connex and Vocalcom

Quality Connex and Vocalcom join forces

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Quality Connex Signs Exclusive ANZ Distribution Agreement with Vocalcom Quality Connex, a Sydney headquartered cloud software and consulting company, today announced that it has been...
Avaya logo

Is Avaya up for sale?

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As reported by Reuters, there is speculation that Avaya is considering a sale of its entire business, or some of its major businesses including...
Water Corporation upgrades call centre

WA’s Water Corporation upgrades call centre

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Western Australia-based water resources provider, Water Corporation is upgrading their call centre technology looking to bring consistency and unity to its customer engagement approach.         Water Corporation is...
Aspect files for bankruptcy

Aspect files for bankruptcy with creditor plan

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A major supplier of call centre software in Australia, Aspect files for bankruptcy. Sounds dramatic but according to Aspects Chairman and CEO, Stew Bloom it...
cyara appoints new General Manager

Cyara appoints new GM of Aus/NZ

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(Melbourne, Australia, March 1, 2016) – Cyara announced today that Josephine (“Josie”) Vizzari has been hired as General Manager of Australia and New Zealand....
ATO implements Nuance voice biometrics in their Australian call centre

ATO implements Nuance voice biometrics

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ATO implements Nuance voice biometrics as it aims to improve the client experience across the contact centre and mobile app. Nuance Communications (NASDAQ: NUAN) today...
top performers

Top IT outsourcing service providers

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Using the Net Promoter Score (NPS) methodology the top IT Outsourcing Service Providers have been revealed by the customer experience company, Temkin Group. A company’s...
IPscape move towards a channel model in Australia

IPscape move towards a channel model in Australia

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Craig Neil, CEO of IPscape suggests on www.arnnet.com.au that they're moving towards a channel model in Australia. The Telstra-backed company has so far been...

Interactive Intelligence launches new product

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July 3rd, 2015 - Interactive Intelligence launches a new customer engagement cloud service for organisations in Australia and New Zealand. The global provider of customer...
Farmside upgrade call centre

Farmside upgrade call centre

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Farmside upgrade call centre enabling them to scale and adapt to meet changing digital trends. Timaru based, rural operator Farmside has upgraded its customer capability...
Datacom and Interactive Intelligence

Datacom and Interactive Intelligence join forces to transform contact centres

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Datacom and Interactive Intelligence join forces to transform contact centres across Australia and New Zealand with the official media release below: Sydney, January 20, 2015...

Google and Avaya join forces

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Tech giants Google and Avaya join forces after announcing they have teamed up to develop innovative contact centre solutions for businesses. According to Avaya, the collaboration...
Australia Contact Centre Applications Vendor of the Year 2014

Australia Contact Centre Applications Vendor of the Year 2014

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Frost & Sullivan announce Interactive Intelligence as the winner of "Australia Contact Centre Applications Vendor of the Year 2014" in their Australia Excellence awards. The...
St John Ambulance upgrades call centre technology

St John Ambulance upgrades call centre technology

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St John Ambulance upgrades call centre technology in their State Operations Centre in Perth after their legacy system reached end of life. Interactive Intelligence's software...
Spark Digital won three awards at 2014 Frost & Sullivan Awards

Spark Digital won three awards at 2014 Frost & Sullivan Awards

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Spark Digital won three awards at 2014 Frost & Sullivan Awards that was announced at the 2014 New Zealand Growth, Innovation, and Leadership (GIL) Congress...
Deakin University launches Social Media Command Centre

Deakin University launches Social Media Command Centre

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Deakin University launches Social Media Command Centre claiming to be the first Australian tertiary institution to launch its own social media command centre as...
Cloud-Based expenditure surpasses on-premise solutions

Cloud-Based expenditure surpasses on-premise contact centre solutions

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Cloud-Based expenditure surpasses on-premise contact centre solutions in 2012 according to research firm Frost & Sullivan.  The global contact centre market passed this significant milestone in...
R-Group International

R-Group International signs up as Interactive Intelligence elite partner

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R-Group International signs up as Interactive Intelligence elite partner. R-Group International, headquartered in Perth has signed an agreement to provide sales, service and support...
Sage CRM appoints a distributor in Australia

Sage CRM appoints a distributor in Australia

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Enbu Consulting signs on with partner deal as Sage CRM appoints a distributor in Australia. Sage Business Solutions, a leading global supplier of business management software,...
Electrix NZ deploys ClickSoftware

Electrix NZ deploys ClickSoftware

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Electrix NZ deploys ClickSoftware to enable them to deliver on the promise of providing exceptional service with cloud-based scheduling and mobility tools from ClickSoftware. Electrix NZ,...
Ergon Energy selects new CRM tool

Ergon Energy selects new CRM tool

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Queensland Government-owned energy supplier Ergon Energy selects new CRM tool announcing it will be utilising Canadian based company Pulse Energy's cloud based Pulse™ platform. Pulse...
BT Wholesale

BT Wholesale and Avaya Come Together to Launch Cloud Solutions to the Channel

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In a move that brings together one of the world's largest suppliers of unified communications services with the UK's leading wholesale communications businesses, BT...
Service NSW has appointed Genesys

Service NSW has appointed Genesys for Virtual Contact Centre

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Service NSW has appointed Genesys to provide their customer experience platform to link multiple call centres into a single 'virtual' contact centre with scalability. “Through...
Interactive Intelligence signs QLD channel partner

Interactive Intelligence signs QLD channel partner

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Interactive Intelligence signs QLD channel partner after announcing it has selected Oper8 due to its in-depth knowledge of the SME market in the Brisbane...
Parcus Group secures business from Telecom NZ

Parcus Group secures business from Telecom NZ

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Parcus Group secures business from Telecom NZ announcing that it has secured business from Telecom NZ  to deliver product management training services and software...
Amcom logo 700x450

Amcom to sell Interactive Intelligence solution

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Amcom to sell Interactive Intelligence solution  after receiving the green light to sell the Interactive Intelligences' all-in-one product ‘Contact Interaction Centre’ platform. Interactive Intelligence Group Inc is...
Huawei announces new contact centre application

Huawei announces new contact centre application

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Huawei announces new contact centre application to be known as eSpace Contact Centre Solutions. Huawei Technologies Co. Ltd. is a Chinese multinational networking and telecommunications...
Kinetic BPO signs with Vocalcom

Kinetic BPO signs with Vocalcom

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Kinetic BPO signs with Vocalcom, a world leader in omni-channel unified contact centre software solutions. Vocalcom has signed a memorandum through it's Australian based...
Genesys and Zendesk form an alliance

Genesys and Zendesk form an alliance

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Genesys and Zendesk form an alliance with customer experience and contact centre solutions provider Genesys formally announcing the company has formed an alliance with...
Panviva labelled Cool Vendor in Gartner report

Panviva labelled Cool Vendor in Gartner report

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Great news for local company Panviva labelled Cool Vendor in Gartner report for 2014. Business Process Guidance software developer Panviva has been named Cool Vendor...
Optus win deal to transform Westpac's contact centre technology

Optus win deal to transform Westpac’s contact centre technology

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Optus win deal to transform Westpac's contact centre technology  with a 5 year deal to provide international services and to transform Westpac's contact centre. Westpac...
DHS is working towards a mobile app

DHS is working towards a mobile app for video calls

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The Department of Human Services - DHS is working towards a mobile app that would enable video calls and contain the ability to take photo's...
NEC Australia launches Cloud Contact Centre

NEC Australia launches Cloud Contact Centre

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NEC Australia launches Cloud Contact Centre enabling customers a fully scalable contact centre solution. NEC Australia, a leading technology solutions and services provider has announced...
Zendesk acquires Live Chat startup Zopim

Zendesk acquires Live Chat startup Zopim

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Customer service software solution provider Zendesk acquires Live Chat startup Zopim and announces plans to go public and to raise up to $150 million. Zendesk...
Woolworths' Liquor upgrades call centre technology

Woolworths’ Liquor upgrades call centre technology

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Woolworths' Liquor upgrades call centre technology to take the pain out of Christmas and other seasonal demand fluctuations in its customer contact centre with the...
Optus unveils contact centre as a service model

Optus unveils contact centre as a service model

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Optus unveils contact centre as a service model (CCaaS) using Cisco's hosted collaboration platform. Optus Business and parent owner Singtel have launched Unified Communications as...
Australian start-up Local Measure goes global

Australian start-up Local Measure goes global

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Australian start-up Local Measure goes global, planing to open operations in the US and Singapore. The social media monitoring tool tracks the social media...
NAB reduces call centre volumes

NAB reduces call centre volumes

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NAB reduces call centre volumes with the introduction of new technology. The National Australia Bank has announced it has reduced the number of call...
Avaya partners with Nexon

Avaya partners with Nexon for local mid-market push

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Unified communications vendor, Avaya partners with Nexon - a Sydney-based provider of IT and Communication solutions to medium and large enterprises and public sector...

Zendesk is growing rapidly in Australia & NZ

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Zendesk is growing rapidly in Australia & NZ having nearly doubled their customers across Australia and New Zealand in the past year. The numbers released show their...

MYOB call centre implements new technology

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MYOB Implements IPscape cloud contact centre solution to assist with their Australian outbound sales campaigns. IPscape Co-Founder and CEO Simon Burke, said MYOB had selected...
Unity4 Announce changes

Unity4 Announce changes

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  Sydney, December 10th 2012 – Unity4, Australia’s largest at-home contact centre outsourcer and technology provider, has today announced they have relocated their UK headquarters...
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