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All our articles covering CX personalisation on Contact Centre Central

What is Web Voice Synchronisation (WVS)?

What is Web Voice Synchronisation (WVS)?

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Imagine a world where your call centre staff could read your customers’ minds. Just think of what your staff could do if they knew exactly...
Australia Post gets personal in their call centre

Australia Post gets personal in their call centre

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Australia Post gets personal in their call centre with the introduction of new technology to personalise the customer experience. Most recently, Australia Post has been...
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