ATO announces $285M of call centre outsourcing contracts

Last updated on
Published on
14040
ATO announces $285M of call centre outsourcing contracts
Share using your preferred channel:
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  

The ATO has just announced $285M of call centre outsourcing contracts after a finalising their recent procurement process. The contracts are for the period commencing 1 November 2017 through to 29 Feb 2020.

The Australian Tax Office has awarded four providers contracts to provide services including call centre, accounting, payroll and human resources.

  • Serco Global Services $124.2M
  • Datacom Connect – $76.2M
  • Stellar Asia Pacific $49.6M
  • Probe Group $35.7M

The Community and Public Services Union (CPSU) expressed concerns in their pre-budget submission about the continuing increase in outsourced labour. Call Centre outsourcing had originally started as a way to help respond to peak demand times during tax times however “members report that labour hire staff are now engaging in compliance and debt work … undertaking audits and other ‘core’ ATO functions.”

The future of Call Centre outsourcing in Australia continues to show signs of growth and $285M worth of contracts will certainly provide a solid foundation for the future for the companies mentioned. Not to mention the broader contact centre industry with the flow on effects to contact centre technology & recruitment providers to name just a few.

Having lived through the joys of submitting government tenders, congratulations to the companies mentioned as no doubt plenty of hard work went into the submissions.

Looking for a call centre outsourcer?
Need more sales

 

Justin Tippett - the Contact Centre Guy on LinkedinJustin Tippett - the Contact Centre Guy on Twitter
Justin Tippett - the Contact Centre Guy
Chief Editor & Founder @ Contact Centre Central
Starting in a contact centre when I was 18, I've been fortunate enough to make a career in contact centres and I'm passionate about helping individuals and businesses understand what contact centres can do for them.

Chief Editor & Founder of Contact Centre Central, CEO of ItsMyCall - Australia's CX & Contact Centre jobs website and my consulting business KudosALL keep me busy. I've also got a Facebook Page called Australian CX & Contact Centre Champions that is a labour of love!