The Pulse – CX and Contact Centre News and Articles for Australia 

A CX and Contact Centre Newsletter with a difference! 

Are you looking for quality content that’s not actually trying to sell you something all the time? My aim at Contact Centre Central is to provide a free resource that helps and inspires anyone that works in the CX & Contact Centre industry with great content written by people that actually work in the industry.

Here’s why my newsletter subscription is growing every week:

  • There’s no one size fits all newsletter. You decide on the topics you’d like to hear about.
  • I personally read each article before its sent – there’s no autobot!  I’ll only send you articles that I think are actually worth reading (so I weed out the crap for you!).
  • I’m no comedian but I do try and inject a bit of personality into your emails! In my experience it doesn’t hurt to have a laugh while you learn 🙂
  • Going on holidays? Changed jobs? It’s easy for you to update your preferences at any time so you can change the content and volume to align with your current situation.
  • I’ve made it super easy to unsubscribe.  If you don’t get any value from my content simply unsubscribe at any time (even though a part of my soul will be destroyed)

Feedback from real subscribers:

Expert Knowledge

Justin Tippett profile picture

I’m Justin Tippett, founder of Contact Centre Central and passionate CX advocate! Your time is precious so I want to ensure you that when you subscribe, I personally read each and every article that is sent out to ensure its worth reading. Some quick facts about me:

  • Over 25 years real experience in working in and managing contact centres. From starting on the phones through to CEO!
  • Winner of the global Industry Champion award for the most trusted call centre company in Australia for 2016
  • 2016 Judge of the World Contact Centre Awards in Las Vegas and other international award programs.
  • Local judge of the Auscontact Association Awards on numerous occasions and former Chair of the Auscontact Association Victorian Chapter
  • A practicing consultant to numerous businesses on contact centre and CX best practice (so yes I live in the ‘real’ world!)
  • Chair and speaker at numerous contact centre conferences domestically and globally

Just some of the companies that subscribe:

It takes less than 60 seconds to join!

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Why Subscribe?

  • Its completely free!
  • Only receive the emails that you opted in to receive (you choose the topics!).
  • Save time by only receiving quality checked articles
  • You can unsubscribe or change your preferences at any time

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