Jacada Resource Centre

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Jacada Provides a True Omnichannel Customer Experience.

We drive increased revenue and loyalty by blending the Digital and Voice Experience with your Agents creating an effortless customer journey.

Jacada enables organisations to deliver effortless customer self service and agent assisted interactions by implementing cutting?edge mobile, smart device, and web based visual IVR solutions, as well as optimised agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store.

Just click the download button of the white-paper you’d like to view and if you’d like to understand more about how Jacada can help your business please leave your details on the form at the bottom.

White Papers

Customer Care in the Digital Age
Customer Care in the Digital Age
Growing bottom line profits in a slow growth economy is difficult. Familiar growth levers like innovation and aggressive pricing are quickly matched by competitors. Additionally, the balance of economic...
Size4.64 MB
Downloaded3 times
Last UpdatedJuly 19, 2017
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Inner Circle Guide to Self-Service
Inner Circle Guide to Self-Service
Like so many other technology solutions in the customer contact arena, self-service started off as supporting a cost reduction strategy. DTMF IVR was beloved of the budget controllers and disliked by...
Size7.15 MB
Downloaded2 times
Last UpdatedJuly 18, 2017
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Visual IVR vs Other Self-Service Options
Visual IVR vs Other Self-Service Options
Companies are placing an increased focus on delivering a superior customer experience, and there is no shortage of technologies to assist them in achieving this goal. However, as the world rapidly...
Size900.87 KB
Downloaded4 times
Last UpdatedJuly 18, 2017
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Visual IVR - Tips for selecting a digital engagement platform
Visual IVR - Tips for selecting a digital engagement platform
Visual IVR has gone mainstream. Widespread adoption of this digital technology is taking place rapidly. However, not all Visual IVR solutions are the same. This document outlines the features you should...
Size984.50 KB
Downloaded1 times
Last UpdatedJuly 8, 2017
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The UK Contact Centre Decision Makers Guide 2016
The UK Contact Centre Decision Makers Guide 2016
Despite the rapid growth in the use of web-based services, the importance of the voice channel has not diminished to the extent predicted by some commentators: Customers still find voice the most convenient,...
Size1.54 MB
Downloaded3 times
Last UpdatedJuly 18, 2017
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