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Its hard to believe that it was back in 2011 that Contact Centre Central was originally founded. Way back then we were known as Ac3TV – short for Australian Contact Centre Community TV.

Originally it was just videos that focussed on what was happening in the local contact centre industry as well as interviews with the movers and shakers of the day.

We had a heap of fun making all the videos and whilst we have evolved into the Contact Centre Central you see today, we are incredibly proud of where we came from along with all the people that were part of our evolution.

This page is to share all our videos and whilst some date back over 5 years ago, its amazing how some things just never change… Enjoy 🙂


On The Floor Series

We take the cameras on the floor to the engine room of the call centre speaking to staff to get the inside word on what its really like working in a call centre.

On the Floor Ep 5

On the Floor Ep2

On the Floor Ep4

On the Floor Ep1

On the Floor Ep3

CallDesign Workforce Optimisation Week 2015

Always a great event on the contact centre calendar we had the privilege of getting an all access pass into the very popular Workforce Optimisation Week hosted by CallDesign in 2015.

WOW 2015 Highlights Package

Mike Bourke Interview - Aspect Software

Nick Curyer Interview - EG Solutions PLC

WOW 2015 Gala Evening Highlights

Vicki Herrell Interview - SWPP

Julie Ann Hazlett Interview - Call Design

Bill Durr Interview - WFM Evangelist


Some of our videos exploring how people got started in the contact centre careers.

It Can Happen To You Ep1

Career Insights Episode 3

It Can Happen To You Ep2

Career Insights Episode 2


A collection of some of our umm, funny? videos… Got to say I really miss those Genesys G-Force conferences!

G-Force Highlights 2011

Off the Hook - Episode 1


Some of the Highlights from Auscontact / ATA / CCMA Events and people.

ATA Conference 2011 Day 1

The ATA & CCMA Merger Announcement

ATA Conference 2011 Day 2

Introducing Fiona Keough

ATA 2011 Awards night

Call Design Workforce Optimisation Week 2013

Some of the key videos from Workforce Optimisation Week 2013. Who said Workforce Management people are boring???

Highlights Package

Interview with Miles Stanton, CallDesign MD

Interview with Elizabeth Gooch, e.g. Solutions

Gala Night Highlights!

Interview with David Grant, NAB

Lee Alexander Interview, GM Aspect Software

Wow 2013 Launch Party

Interview with QLD WFM Finalist


We interviewed some of the top leaders in the Australian Contact Centre industry.

Gerry O'Shaughnessy

David Jaffe

Jane King

Paul Van Veenendaal

Linda Simonsen

Greg Tanna